Recovery Officer - Secured & Unsecured Lending

Muthoot Fincorp Limited; Jangaon; On-site; INR 500,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Recovery Officer/Area Recovery Manager for Secured & Unsecured Lending. The role focuses on delinquency reduction, early resolution, and daily account monitoring to ensure portfolio health.

You will connect with delinquent borrowers, supervise collection staff, and work closely with branches to streamline the recovery process. Travel may be required as per company needs.

Qualifications

• At least 3 years’ experience in collection with 2 years of On roll team members.
• Demonstrates ability to reduce delinquency and resolve accounts through early normalization.

Responsibilities

• Delinquency reduction and early resolution with normalization.
• Monitor accounts daily and review status.
• Engage delinquent borrowers via phone calls and field collections.
• Build and train the collections team for effective performance.
• Collaborate with Muthoot Fincorp branches to streamline collections.

Skills

Positive attitude

Customer handling

Market product knowledge

Collection experience

Team leadership

Interpersonal skills

Verbal communication

Target achievement

Job description

Recovery Officer Area Recovery Manager – Secured & Unsecured Lending Business Reporting to – Area Manager Main Tasks & Areas of Responsibility

Delinquency reduction. Earlier resolution with normalization. Monitor accounts on daily basis Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections) Responsible for team building and training collection staffs To Work closely with Muthoot Fincorp branches for the smoother part of collection

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure. Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

Should have willingness to travel as per company requirement.