Manager - DSMG

Tata Capital; Vadodara; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

Tata Capital in Vadodara, Gujarat is seeking a Collections Specialist to manage assigned area collections, achieve targets across resolution, credit cost and roll rates while keeping NPAs within budget.

You will lead field teams, ensure quick resolution of customer issues within the specified TAT, build client relationships, monitor delinquencies, and ensure adherence to legal guidelines and SLAs.

Qualifications

• Experience in collections and recoveries responsibilities.
• Ability to manage delinquencies and perform detailed account reviews.
• Knowledge of SARFESI/Section processes and legal guidelines.

Responsibilities

• Handle collections for the assigned area and achieve collection targets on parameters like resolution, flows, credit cost and roll rates.
• Ensure NPAs are kept within budget and active efforts to minimize it.
• Increase fee income / revenue and develop initiatives to control vendor payouts.
• Conduct asset verifications and possession as per SARFESI / Section process through court receivers.
• Track & control delinquency of the area (Bucket & DPD wise) and focus on nonstarters.
• Ensure customer satisfaction by quick resolution of issues within the specified TAT.
• Build relationships with key clients to ensure timely collections and monitor defaulting customers.
• Represent the organization before legal/statutory bodies and ensure compliance with legal guidelines.
• Allocate work to field executives and ensure agencies in location perform per defined SLA.
• Ensure adequate Feet on Street and obtain daily updates from collection executives on delinquent portfolios.

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
  o Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
  o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
  o Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
  o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
  o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
  o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
  o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
  o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
  o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
  o Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company