Area Operations Manager

H K Jewels; Jalgaon, Nagpur District; On-site; INR 600,000 - 800,000; Full time

Job summary

H K Jewels in Jalgaon is seeking an experienced retail leader to drive sales, optimize store operations, and develop teams across multiple stores. You will manage budgets, ensure brand standards, and enhance customer experiences while coordinating with marketing and franchise partners.

The role requires strong leadership, coaching, and a track record in achieving profitability, with emphasis on inventory control and customer loyalty initiatives.

Qualifications

• Develop and implement sales strategies to achieve revenue goals.
• Analyze sales reports and market trends for growth opportunities.
• Ensure stores comply with brand standards and policies.
• Recruit, train, and mentor store staff.
• Manage area budgets and profitability.
• Drive customer loyalty initiatives.

Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability goals.
• Analyze sales reports and market trends to identify growth opportunities.
• Collaborate with the marketing team for promotional activities and events.
• Ensure stores comply with company policies, procedures, and brand standards.
• Monitor inventory management, stock levels, and visual merchandising.
• Conduct regular store audits to ensure operational excellence.
• Recruit, train, and mentor store managers and sales associates.
• Provide coaching and performance feedback to enhance productivity.
• Foster a positive work environment and promote teamwork.
• Ensure exceptional customer service standards are maintained.
• Address and resolve customer issues and complaints promptly.
• Implement customer loyalty programs and initiatives.
• Manage area budgets, including sales, expenses, and profitability.
• Ensure accurate financial reporting and operational cost control.
• Monitor store-level financial performance and recommend corrective actions.
• Attend daily Store Meetings for all the store and do daily review of all stores
• Ensure 100% adherence to Store daily PJP
• Relationship building with Franchisee
• Communication and Collaboration and Problem solving
• Achieve sales, revenue and profitability target for the assigned area
• Customer Satisfaction
• Employee Engagement and Retention
• All Store Profitability
• Inventory Management
• Quick resolution of customer query, if any.
• Ensure seamless store operations, maintaining high standards of customer service, visual merchandising and inventory management
• Monitor and ensure adherence to the company policies, procedures, and regulatory requirements
• Drive and Participate in BTL activities and Exhibition to grow business in a sustainable way
• Look forward for long term association with the organization
• Must Knowledge of multiple Store Handling.

Skills

Sales & BD

Ops Mgmt

Team Leadership

Customer Experience

Budget & Profitability

Job description

Key Responsibilities:

1. Sales and Business Development:

• Develop and implement sales strategies to achieve revenue and profitability goals.
• Analyze sales reports and market trends to identify growth opportunities.
• Collaborate with the marketing team for promotional activities and events.

2. Operations Management:

• Ensure stores comply with company policies, procedures, and brand standards.
• Monitor inventory management, stock levels, and visual merchandising.
• Conduct regular store audits to ensure operational excellence.

3. Team Leadership and Development:

• Recruit, train, and mentor store managers and sales associates.
• Provide coaching and performance feedback to enhance productivity.
• Foster a positive work environment and promote teamwork.

4. Customer Experience:

• Ensure exceptional customer service standards are maintained.
• Address and resolve customer issues and complaints promptly.
• Implement customer loyalty programs and initiatives.

5. Financial Management:

• Manage area budgets, including sales, expenses, and profitability.
• Ensure accurate financial reporting and operational cost control.
• Monitor store-level financial performance and recommend corrective actions.

6. PFA the required points:

• Attend daily Store Meetings for all the store and do daily review of all stores
• Ensure 100% adherence to Store daily PJP
• Relationship building with Franchisee
• Communication and Collaboration and Problem solving
• Achieve sales, revenue and profitability target for the assigned area
• Customer Satisfaction
• Employee Engagement and Retention
• All Store Profitability
• Inventory Management
• Quick resolution of customer query, if any.
• Ensure seamless store operations, maintaining high standards of customer service, visual merchandising and inventory management
• Monitor and ensure adherence to the company policies, procedures, and regulatory requirements
• Drive and Participate in BTL activities and Exhibition to grow business in a sustainable way
• Look forward for long term association with the organization

7. Must Knowledge of multiple Store Handling.