Area Operations Manager

Lenskart; Delhi, Ballari District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

A leading eyewear retailer is seeking an experienced Area Manager in Delhi to lead diverse teams ensuring excellent customer experiences and revenue generation. In this role, you will manage sales strategies, operational efficiency, and coaching staff to achieve high performance. Candidates should have strong people leadership and customer-centric focus. Interested candidates can apply via email with their updated profiles.

Qualifications

• Strong inclination towards customer satisfaction and sales performance.
• Ability to lead diverse teams and manage performance effectively.
• Experience in driving operational effectiveness in retail settings.

Responsibilities

• Lead diverse teams to enhance customer experience and achieve revenue.
• Develop and drive the sales strategy for the area.
• Coaching team members to overcome challenges and improve performance.
• Manage territory and store budgets for profitability.

Skills

Customer centricity

Sales strategy development

People leadership

Performance management

Job description

Description:

As an Area Manager, you play a critical role to lead diverse teams at store level who are in turn responsible in providing the best customer experience to Lenskart customers as well as revenue generation. You are the facilitator of growth, responsible to build vision & business strategies to achieve sales, customer experience, and other organizational goals by investing in people through regular coaching.

We are looking for enthusiastic & pragmatic leaders with strong inclination towards customer centricity, sales, digital mind‑set, and people leadership. On a typical day, you would be spending your time at the stores in your area, helping the team deliver on the strategy, coaching them and helping remove road‑blocks.

Key Responsibilities:

Sales Leadership:

• Developing & driving sales strategy for your area & team with focus on revenue goals.
• Driving the rigor to deliver world‑class customer experience at the store, thereby increasing the Net Promoter Score (NPS) for the store and reducing detractors.
• Drive high performance culture in your area across the metrics mentioned above.
• Assessing business and performance trends regularly & build improvement opportunities.
• Serve as critical strategy planning link between Corporate and the field organization.
• Translate corporate goals including financial returns, sales growth and market share, into Business plans.
• Assess field capability and establish performance priorities at group level.

People leadership:

• Partnership with Store Managers & HR team to make sure stores are adequately staffed.
• Leading leaders, coaching and developing future talent.
• Assess & bridge skill gaps including those related to implementation of business plans, forecasts, financial analysis, associate development and communication.
• Formal & Informal performance management for store managers they are responsible for.
• Responsible for establishing a culture that embraces diversity and maximizes the learnings from a diverse team.
• Retain talent -> Reduce attrition.

Organizational leadership:

• Solely responsible for managing and maintaining territory and store budgets to ensure profitability at the area level.
• Managing the top and bottom line effectively of the assigned territory and stores.
• Responsible for overall operational effectiveness of stores on areas such as shrinkage, capacity, productivity, growth, attrition.
• Build creative & cost effective methods to ensure productivity while managing high standards of retail operations.

Interested candidates can share your updated profile to [e-mail]. You can also refer any of your friends who will be interested for the above mentioned position.

Regards,

Santhosh

Email: [e-mail]