Senior Store Manager

Lenskart; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Lenskart seeks a Store Director to lead a flagship retail outlet, driving sales, ensuring operational excellence, delivering an exceptional customer experience, and building a high-performing team. This role blends strategic thinking with hands-on execution to make the store a benchmark for performance and brand representation.

The position requires a proven track record in retail leadership, with a focus on customer delight, SOP compliance, and cross-functional collaboration to meet business

Qualifications

• Graduate degree required; MBA or retail management specialization preferred.
• 5–8 years of experience in retail or service industry, with at least 2 years in a leadership role.
• Proven track record of delivering strong business and customer outcomes.

Responsibilities

• Drive store sales and meet allocated targets.
• Mentor and develop the store team through on-the-job guidance.
• Roster management to align staffing with business needs.
• Monitor cash, inventory and POS transactions; ensure accuracy.
• Ensure SOP adherence and maintain store upkeep to Lenskart standards.

Skills

Leadership

Customer service

Education

MBA or retail management specialization

Job description

JOB DESCRIPTION-STORE DIRECTOR

Title Store Director

Reporting to – Area Operations Manager

Skip Level – CH/Zonal Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all of which are customized to the customer’s specific eye powers.

About the Role

The Store Director is the business leader of the store, responsible for driving sales, ensuring operational excellence, delivering an outstanding customer experience, and building a high-performing team. This role combines strategic thinking with hands-on execution to make the store a benchmark for performance, customer delight, and brand representation.

Responsibilities

Area

Activities expected to be performed by a Store Director

Customer focus: Driving NPS and lower Detractor %

• Greeting customers when they enter the store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues, such as queries and complaints, at the store level and ensuring this is consistent with the team
• Ensuring that the eye check-ups are conducted as per the SOP and maintaining high-quality standards
• Working closely with other departments till the product reaches the customer and ensuring the best customer experience for the Lenskart Customer

Sales Orientation

• Driving the sales of the store to meet the allocated targets
• Developing a culture of high sales performance expectations, i.e., Sales Leadership

People development

(Talent Management & Attrition Control)

• Providing effective on-the-job training and guidance to team members, making use of company training modules
• Delivering clear, motivating, and constructive feedback in a timely manner to all team members
• Evaluating the training needs of store associates and working closely with the academy team to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Roster Management: Scheduling the team’s shift timings to meet the store’s business needs and demands

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring the availability of required merchandise and services
• Conducting stocktakes / Inventory reconciliation regularly
• Ensuring the staff at the store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products

  SOP, Store upkeep & maintenance

  • Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
  • Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
  • Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

  Personal attributes & competencies

  • Graduate degree required; MBA or retail management specialization preferred
  • 5–8 years of experience in retail or service industry, with at least 2 years in a leadership role
  • Proven track record of delivering strong business and customer outcomesRole & responsibilities