Senior Store Manager

Lenskart; Delhi Cantonment; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lenskart Store Director role based in Delhi leads a flagship store, driving sales, operational excellence, and an outstanding customer experience. This position builds a high-performing team and sets the benchmark for performance and brand representation.

The role combines strategic thinking with hands-on execution to ensure customer delight, quality eye-checks, and seamless product delivery, interfacing with multiple departments to optimize the customer journey.

Qualifications

• Graduate degree required; MBA or retail management specialization preferred.
• 5–8 years of experience in retail or service industry, with at least 2 years in a leadership role.
• Proven track record of delivering strong business and customer outcomes.

Responsibilities

• Drive customer focus by delivering exceptional service and improving NPS.
• Meet store sales targets and cultivate a high-performance sales culture.
• Provide effective on-the-job training and mentorship; manage attrition and scheduling.
• Supervise cash reconciliation, inventory control, stock takes, and POS usage.

Skills

People leadership

Sales leadership

Customer service

Inventory management

Education

Bachelor's degree

MBA or retail management specialization

Job description

JOB DESCRIPTION-STORE DIRECTOR

Title Store Director

Reporting to – Area Operations Manager

Skip Level – CH/Zonal Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all of which are customized to the customer’s specific eye powers.

About the Role

The Store Director is the business leader of the store, responsible for driving sales, ensuring operational excellence, delivering an outstanding customer experience, and building a high-performing team. This role combines strategic thinking with hands-on execution to make the store a benchmark for performance, customer delight, and brand representation.

Responsibilities

Area

Activities expected to be performed by a Store Director

Customer focus: Driving NPS and lower Detractor %

• Greeting customers when they enter the store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues, such as queries and complaints, at the store level and ensuring this is consistent with the team
• Ensuring that the eye check-ups are conducted as per the SOP and maintaining high-quality standards
• Working closely with other departments till the product reaches the customer and ensuring the best customer experience for the Lenskart Customer

Sales Orientation

• Driving the sales of the store to meet the allocated targets
• Developing a culture of high sales performance expectations, i.e., Sales Leadership

People development

(Talent Management & Attrition Control)

• Providing effective on-the-job training and guidance to team members, making use of company training modules
• Delivering clear, motivating, and constructive feedback in a timely manner to all team members
• Evaluating the training needs of store associates and working closely with the academy team to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Roster Management: Scheduling the team’s shift timings to meet the store’s business needs and demands

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring the availability of required merchandise and services
• Conducting stocktakes / Inventory reconciliation regularly
• Ensuring the staff at the store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products

  SOP, Store upkeep & maintenance

  • Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
  • Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
  • Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

  Personal attributes & competencies

  • Graduate degree required; MBA or retail management specialization preferred
  • 5–8 years of experience in retail or service industry, with at least 2 years in a leadership role
  • Proven track record of delivering strong business and customer outcomesRole & responsibilities