Area Manager Recovery Home Loan Bangalore

JobItUs; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

JobItUs in Bengaluru seeks a Recovery Lead to oversee hard bucket collections and manage a team of Field Recovery Officers. The role requires regular field visits, active negotiation with delinquent borrowers, and coordination with legal and regulatory teams to ensure compliance and settlements.

The ideal candidate will lead by example, drive performance, and maintain meticulous documentation of all collection activities and customer interactions. Travel and flexible hours are required.

Qualifications

• Leadership experience in recovery or collections
• Strong negotiation and communication abilities
• Understanding of collections processes and regulations

Responsibilities

• Manage Hard Bucket Recovery of delinquent loans within the cluster
• Lead a team of 6 Field Recovery Officers in field collection
• Conduct regular field visits to negotiate settlements
• Travel to different locations and work flexible hours
• Coordinate with other departments to address collection issues
• Coordinate with the legal team to affix notices and take legal action if needed
• Maintain records of all collections activities and customer interactions
• Handle customer complaints related to collections
• Ensure compliance with laws and regulations

Skills

Team leadership

Field collection

Negotiation skills

Regulatory compliance

Job description

• Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the cluster, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+
• Will be responsible for managing a team of 6 FRO – Field Recovery Officers who will be going in field for the recovery of delinquent and defaulted affordable housing loans.
• Will be required to conduct regular field visits to meet with customers to negotiate and ensure clearing off the overdue or settlements.
• The ability to travel to different locations and work flexible hours is essential for this position.
• Work closely with other departments to identify and address potential issues that may affect collections.
• Coordinate with the legal team to affix legal notices and take legal action, if necessary.
• Maintain accurate records of all collection’s activities and customer interactions.
• Manage customer complaints and concerns related to collections.

Ensure compliance with all applicable laws and regulations.