Cluster Collection Manager - Affordable Home Loans - Ujjain

BFSI Connect; Ujjain; On-site; INR 900,000 - 1,100,000; Full time

Job summary

A leading financial services company in Ujjain seeks an individual contributor for loan recovery at the branch level, focusing on customer handling and compliance. The ideal candidate should have 2-3 years of experience in home loan collections with strong field exposure. Responsibilities include achieving recovery targets, managing hard bucket cases, and ensuring adherence to regulations. Competitive pay of up to Rs. 10 LPA plus incentives offered.

Qualifications

• Minimum 2-3 years of experience in Home Loan / Affordable Housing collections.
• Hands-on experience in Bucket 1-3 and hard bucket recovery.
• Strong field collection exposure.
• Knowledge of SARFAESI and legal recovery process.
• Ability to work independently without team support.
• Local market and customer demographic understanding.
• Willingness for extensive field travel.

Responsibilities

• Achieve monthly collection and recovery targets for Bucket 1-3 accounts.
• Control roll-forward and slippages into higher buckets.
• Ensure timely resolution of overdue and delinquent cases.
• Manage hard bucket cases through structured follow-ups and field visits.
• Improve branch-level collection efficiency and PAR levels.
• Maintain accurate daily MIS and recovery tracking.
• Coordinate with legal/operations teams for escalated cases.
• Ensure 100% compliance with company policies and RBI guidelines.
• Maintain professional customer engagement while ensuring recovery.

Skills

Home Loan Collections

Affordable Housing Finance

Soft & Hard Bucket Handling

Field Collections

Customer Negotiation

Legal & SARFAESI Knowledge

MIS & Reporting

Compliance Adherence

Relationship Management

Job description

Individual contributor role responsible for end-to-end loan recovery at branch level, focusing on all Buckets . The role requires strong field involvement, customer handling, and adherence to compliance and recovery processes.

• Locations : Ujjain
• Experience : 5
• Listing Date : 12-01-2026
• Skills Required : Home Loan Collections | Affordable Housing Finance |Soft & Hard Bucket Handling | Field Collections | Customer Negotiation | Legal & SARFAESI Knowledge | MIS & Reporting | Compliance Adherence | Relationship Management
• Pay Details : Up to Rs. 10 LPA + Incentives

Must Have :

• Minimum 2-3 years of experience in Home Loan / Affordable Housing collections
• Hands-on experience in Bucket 1-3 and hard bucket recovery
• Strong field collection exposure
• Knowledge of SARFAESI and legal recovery process
• Ability to work independently without team support
• Local market and customer demographic understanding
• Willingness for extensive field travel

Key Responsibilities :

• Achieve monthly collection and recovery targets for Bucket 1-3 accounts
• Control roll-forward and slippages into higher buckets
• Ensure timely resolution of overdue and delinquent cases
• Manage hard bucket cases through structured follow-ups and field visits
• Improve branch-level collection efficiency and PAR levels
• Maintain accurate daily MIS and recovery tracking
• Coordinate with legal / operations teams for escalated cases
• Ensure 100% compliance with company policies and RBI guidelines
• Maintain professional customer engagement while ensuring recovery