Area Manager - MFI North/Senior Area Manager - MFI North

Bajaj Finance; Bina; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking an experienced Branch Manager to lead a microfinance JLG portfolio at a local branch. The role focuses on achieving business targets, maintaining portfolio health, and ensuring strict adherence to policies and SOPs.

You will supervise the branch team, coordinate with internal functions, and engage with customers to drive cross-sell opportunities while ensuring compliance and timely disbursements.

Qualifications

• 4-6 years in Microfinance JLG business.
• Minimum 2 years as Assistant Branch Manager / Branch Manager.

Responsibilities

• Review daily projections of business and cross-sell opportunities with the team.
• Execute daily activity plan for customer visits.
• Supervise branch operations, conduct team huddles, resolve issues.
• Attend center meetings and conduct customer tests per operating model.
• Track disbursements for day and month.
• Ensure 100% policy and SOP compliance for the branch.
• Assist in collections in higher buckets and visit customers.
• Recognize and reward team members for achievements.
• Ensure lead-to-login metrics are executed per matrix.
• Meet customers locally and manage portfolio health.
• Maintain branch upkeep and coordinate with Product/Admin for collateral/Facilities.

Skills

Team leadership

Customer meetings

Compliance

Portfolio monitoring

Attrition management

Education

Graduation

Job description

Job Summary

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager