Area Manager - MFI North/Senior Area Manager - MFI North

Bajaj Finance; Dewas; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a capable Branch Manager for its microfinance JLG operations in India. The role focuses on driving business projections, customer visits, and cross-selling within the branch while ensuring strict adherence to policies and SOPs.

The candidate should have graduation and 4-6 years of Microfinance JLG experience, with at least 2 years in a leadership capacity. The position emphasizes team supervision and portfolio health.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG business.
• At least 2 years as Assistant Branch Manager / Branch Manager.

Responsibilities

• Daily reviews with team on projections of business and cross-sell activities.
• Ensure execution of activity plans for customer visits by the team.
• Supervise branch operations, conduct huddles, resolve pain points.
• Attend center meetings and engage with customers; conduct group recognition tests.
• Track and facilitate disbursements as planned for day and month.
• Ensure 100% compliance with all branch policies and SOPs.
• Assist in collections in higher buckets and visit customers.
• Acknowledge and reward team members for achievements.
• Ensure critical parameters like lead to login are met.
• Meet customers locally to manage portfolio health and quality.
• Manage branch upkeep and collaterals with Product/Admin team.

Skills

Leadership

Team management

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager