Area Manager, ACES

Amazon.com; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon.com in Hyderabad, India, seeks an ACES Manager to drive continuous improvement and operational excellence across all fulfillment center functions. You will lead Kaizen events, implement Lean tools, and manage defect elimination with cross-functional teams to improve safety, quality, and productivity.

You will own standard work, audits, and site-level metrics, coaching associates and managers, and partnering with Operations, Safety, Quality, and HR to build a data-driven culture of

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering or a technical field.
• Knowledge of Lean, Six Sigma and Kaizen techniques.
• Experience working with cross-functional teams.

Responsibilities

• Lead Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA.
• Drive adoption of Lean tools on the floor (5S, visual management, standard work).
• Own defect elimination pipeline; manage projects from identification through verification of effectiveness.
• Develop, deploy, and maintain standard work documentation for all critical process paths.
• Conduct Gemba walks and audits to ensure SOP compliance and coach teams on problem-solving.
• Own site-level ACES metrics dashboard and present weekly/monthly reviews.
• Build partnerships with Operations, Safety, Quality, RME, and HR teams.

Skills

Cross-functional teams

Lean

Six Sigma

Kaizen

Education

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

Bachelor's degree in Engineering, Logistics, or a similar field

Job description

The ACES Manager is responsible for driving continuous improvement, process standardization, and operational excellence across all functional areas of the fulfillment center. This role leverages Lean and Six Sigma methodologies to identify and eliminate defects, reduce variability, and improve safety, quality, and productivity outcomes. The ACES Manager partners closely with Operations, Safety, Quality, and HR teams to build a culture of data-driven decision-making and sustainable process improvement.

Key job responsibilities

Continuous Improvement & Kaizen

• Lead and facilitate Kaizen events, value stream mapping, and process improvement workshops across Inbound, Outbound, and ICQA functions
• Drive adoption of Lean tools (5S, visual management, standard work) on the floor
• Achieve measurable year-over-year improvements in productivity, quality, and cost metrics

Defect Elimination & Root Cause Analysis

• Own the site defect elimination pipeline; manage projects from identification through verification of effectiveness
• Partner with process engineers and operations leaders to implement corrective and preventive actions

Standard Work & Process Audits

• Develop, deploy, and maintain standard work documentation for all critical process paths
• Conduct regular Gemba walks and layered process audits to ensure compliance with SOPs
• Coach and train associates and area managers on standard work adherence and problem-solving techniques
• Drive audit finding closures and escalated systemic non-conformances to leadership

Metrics & Reporting

• Own site-level ACES metrics dashboard including DPMO, cycle time, first pass yield, and process capability indices
• Prepare and present weekly/monthly ACES business reviews to site leadership
• Benchmark against network best practices and drive adoption of successful initiatives from other FCs

Stakeholder Management & Coaching

• Build strong partnerships with Operations, Safety, Quality, RME, and HR teams

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams

Preferred Qualifications

• Bachelor's degree in Engineering, Logistics, or a similar field
• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience in program or project management

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