Area Manager

Amazon; Gurugram District; On-site; INR 700,000 - 1,300,000; Full time

Job summary

ASSPL - Haryana is seeking Area Managers for our Fulfillment Centers to drive safety, quality, customer experience, and productivity in their assigned functional area. You will lead staffing, coaching, and performance, while coordinating with support teams to deliver on the FC's business plan.

You will manage budgets, develop talent, and implement process improvements across inbound or outbound operations, ensuring results and a strong safety culture in a fast-paced environment.

Qualifications

• 1+ years of employee and performance management experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Focus on safety, quality, customer experience, and productivity of the department.
• Manage budgetary, people development and operations objectives for one functional area of the Fulfillment Center.
• Lead and mentor Process Assistants, build leadership bench strength, and ensure performance objectives are met.
• Collaborate with HR, Finance, Facilities, and IT to support projects and initiatives across the FC.

Skills

Employee management

Performance management

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Description Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.

Description Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Key job responsibilities
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Process Assistants.
Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.
Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Able to address operational and personnel issues affecting functional area.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ASSPL - Haryana
Job ID: A10517034