Area Contract Logistics Customer Retention Specialist

Kuehne+Nagel; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Job summary

Kuehne+Nagel is searching for a Customer Retention Specialist in Gurugram to drive customer satisfaction and retention initiatives. You will play a crucial role in managing customer relationships, monitoring performance, and identifying continuous improvement opportunities.

The ideal candidate has 2-3 years of experience in Contract Logistics and strong analytical ability. Join a dynamic team where you can make a real impact in a global logistics leader.

Qualifications

• 2-3 years of experience in Contract Logistics / Customer Success.
• Strong understanding of Contract Logistics operations.
• Experience managing Monthly and Quarterly Business Reviews.

Responsibilities

• Manage all customer retention activities for designated portfolio.
• Coordinate with internal teams to support retention efforts.
• Monitor customer satisfaction and resolve issues effectively.
• Lead customer engagement programs and tool optimization.

Skills

Customer relationship management

Stakeholder management

Analytical skills

Communication skills

Negotiation skills

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

We are seeking a dynamic and customer-focused Customer Retention Specialist to join our Contract Logistics team.

How you create impact

• Own and manage all customer retention activities for a designated portfolio, including reporting, customer training, proactive renewal planning, and timely follow-ups.
• Coordinate closely with internal teams and external stakeholders to support retention efforts, ensuring alignment with commercial policies and customer expectations.
• Maintain high service performance standards by proactively monitoring customer satisfaction and working with local teams to resolve issues promptly and effectively.
• Identify and drive continuous improvement and innovation initiatives by leveraging internal resources to enhance customer experience and operational efficiency.
• Lead the implementation and execution of customer engagement programs, including deployment, user training, tool optimization, and ongoing improvement planning.
• Analyze customer needs and identify opportunities to expand service offerings, supporting business growth through upselling and scope enhancement within existing accounts.

What we would like you to bring

• 2–3 years of experience in Contract Logistics / Customer Success / Contract Management or similar environment
• Strong understanding of Contract Logistics (CL) operations (non-negotiable)
• Proven experience in contract lifecycle management, including renewals and negotiations
• Demonstrated ability in customer relationship management across multiple accounts
• Experience managing MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews)
• Strong stakeholder management skills, with the ability to collaborate across internal and external teams
• Ability to act as an escalation point, handling conflicts and driving resolution effectively
• Excellent communication, negotiation, and conflict management skills
• Strong analytical and data interpretation skills to drive customer insights and retention strategies
• Exposure to multi-vertical industries (Technology, Consumer, Healthcare) is an advantage
• Willingness to travel for monthly warehouse visits (Gurgaon/Delhi)
• Comfortable working in a Pan India customer environment with potential global interactions

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life— from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.