Global Contract Logistics Information Systems Senior Application Expert

Kuehne+Nagel; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kuehne+Nagel is seeking a Senior Application Expert (L3 Support) to maintain the stability and performance of Blue Yonder Warehouse Management solutions. You will work with support, operations and development teams to resolve complex production issues and drive improvements in critical logistics operations.

Role requires BS in CS, strong WMS knowledge including JDA WMS / Discrete, and hands-on experience with MOCA components, MTF, DDA/Pagebuilder and related BY tools.

Qualifications

• BS in Computer Science or related field is required.
• Domain knowledge in WMS solutions is required.
• JDA WMS / Discrete experience is a MUST.
• Experience with BY technology stack MOCA Components, MTF, DDA/Pagebuilder, Reports and labels, WebUI, Integrator.
• Experience in software house, consultancy or project delivery.
• Strong problem-solving skills and ability to translate complex requirements into solutions.
• Good written and verbal communication, and SDLC/Agile exposure.

Responsibilities

• Investigate and resolve complex incidents escalated from Level 1/2 support.
• Perform root cause analysis and implement permanent corrective actions.
• Analyze traces, logs, database activity and integration flows to diagnose issues.
• Troubleshoot performance bottlenecks and suggest optimizations.
• Support critical customer escalations and major incident resolution with cross-team collaboration.
• Maintain and improve support procedures and knowledge base content.
• Participate in problem management and continuous service improvement.
• Monitor recurring incidents and identify risks to stability.
• Participate in on-call support and critical incident management as needed.

Skills

WMS domain knowledge

Strong trouble-shooting

Excellent communication

Education

BS in Computer Science or related field

Tools

MOCA Components

MTF

DDA/Pagebuilder

Reports and labels

WebUI

Integrator

Job description

Job Description:

It\'s more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you\’re leading a team, engineering processes, or driving projects, your work ensures that our customers\’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Senior Application Expert (L3 Support), you will play a critical role in maintaining the stability, performance and availability of Blue Yonder Warehouse Management solutions. Working closely with support teams, operations and development teams, you will resolve complex production issues, perform root cause analysis and drive continuous service improvements for business critical logistics operations.

How you create impact

• Investigate and resolve complex incidents escalated from Level 1 and Level 2 support teams.
• Perform detailed root cause analysis (RCA) and identify permanent corrective actions.
• Analyze MOCA traces, application logs, database activity and integration flows to diagnose issues.
• Troubleshoot system performance bottlenecks and recommend optimization opportunities.
• Support critical customer escalations and major incident resolution activities. Collaborate with development, infrastructure and other teams to resolve product defects and technical issues.
• Maintain and improve operational procedures, support documentation and knowledge base content.
• Contribute to problem management activities and drive continuous service improvement initiatives.
• Monitor recurring incidents and proactively identify risks impacting system stability.
• Participate in on-call support and business-critical incident management when required.

What we would like you to bring

• BS in Computer Science or related field.
• Domain knowledge in WMS solutions.
• JDA WMS / Discrete experience is a MUST.
• Experience of BY technology stack - MOCA Components, MTF, DDA/Pagebuilder, Reports and labels, WebUI, Integrator.
• A software house, consultancy or project delivery background.
• Strong problem-solving skills – experience of resolving complex technical or functional issues.
• Experience of understanding complex requirements and shaping into solutions.
• Strong communication skills both written and verbal, the ability to articulate technical issues and solutions with key stakeholders at all levels.
• Understanding of SDLC processes, ideally agile, and have a good experience on requirement analysis, design and implementation.
• Ability to work within a team and independently.
• Ability to self-manage deliverables and due date.

What\'s in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Requirements: