Sea Logistics Customer Care Specialist, Export

Kuehne+Nagel; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Job summary

Kuehne+Nagel, a global logistics leader, seeks a Customer Care professional for Sea Logistics and Ocean Freight. You will support customers with inquiries, bookings, and onboarding, leveraging market knowledge to ensure satisfaction and loyalty.

Join a team that values customer excellence, collaboration, and continuous improvement. This role offers exposure to international operations from India and opportunities for growth within the KN network.

Qualifications

• Experience in Sea Logistics or Ocean Freight with customer-facing roles.
• Strong knowledge of freight forwarding operations and ocean logistics.
• Proven ability to handle inquiries, orders, bookings and shipping coordination.

Responsibilities

• Drive customer engagement, satisfaction, retention and reactivation with Field Sales and the Operational Care Center (OCC).
• Strengthen operational relations with customer contacts through daily interactions and proactive advice.
• Qualify inquiries and provide quotations within the price band and follow up to ensure closure.
• Support customer onboarding ensuring requirements flow into KN systems and initial orders.
• Qualify and enter customer orders into the execution process.
• Collaborate with Finance to adjust credit limits and coordinate actions in case of challenges.
• Document, resolve and analyze complaints to identify root causes.
• Create, review and refine customer reports.
• Ensure delivery against financial targets and strategic objectives.

Skills

Sea Logistics

Freight Forwarding

Customer Queries

Quotations

Customer Relationship

Root Cause Analysis

Cross-functional Collaboration

Onboarding

Customer Analytics

Stakeholder Management

Job description

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

You will support customers by providing helpful information, answering questions, + responding to complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

How you create impact

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

• Experience: Relevant experience in Sea Logistics / Ocean Freight, preferably in customer care or customer-facing roles.
• Strong knowledge of freight forwarding operations and ocean logistics.
• Experience handling customer queries, orders, bookings, and shipment coordination.
• Ability to provide ocean freight quotations/rates and follow up on opportunities.
• Strong customer relationship management and communication skills.
• Experience handling customer complaints, escalations, and root-cause resolution.
• Ability to work closely with Field Sales and Operational Care teams.
• Experience supporting customer onboarding and maintaining customer information in systems.
• Ability to monitor customer portfolios, reports, KPIs, and service performance.
• Strong stakeholder management, time management, problem-solving, and customer service skills.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.