Air Logistics Healthcare Customer Care Specialist

Kuehne+Nagel; Gurugram District; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist to join our Delhi team, focusing on the Healthcare segment. You will enhance the customer experience, strengthen relationships, and support business development with internal and external stakeholders.

You will drive engagement with Field Sales and OCC, manage onboarding, provide timely quotations, and review credit limits with RCC to align with business needs. Travel within India ~20% is expected.

Qualifications

• 5–10 years of experience in Customer Service, Customer Care, or a related commercial/operations environment.
• Experience within Healthcare logistics / freight forwarding will be highly preferred.
• Strong customer relationship management and stakeholder management skills.
• Prior operations exposure will be an added advantage.
• Demonstrated ability to identify opportunities for product upscaling and account growth.
• Strong communication, problem-solving, and analytical skills.

Responsibilities

• Drive customer engagement, satisfaction, and retention in close collaboration with Field Sales and Operational Care Centers (OCC).
• Build and strengthen customer relationships through daily interactions, regular customer visits, and proactive consultations.
• Understand customer requirements and provide timely quotations within the defined pricing guidelines.
• Support customer onboarding, ensuring all requirements and initial customer orders are accurately captured in relevant KN systems.
• Partner with Revenue Care Centers (RCC) to review and adjust customer credit limits in line with business developments and coordinate necessary actions.
• Analyze customer feedback, identify service gaps, and provide recommendations to drive continuous improvement.
• Prepare and review customer reports to support effective account management and decision-making.
• Support customer portfolio growth through product upscaling and identification of business opportunities.
• Work closely with Sales, Key Account Management, OCC, RCC, and other stakeholders to deliver a seamless customer experience.
• Ensure delivery against financial targets and strategic business objectives.

Skills

Customer service

Stakeholder management

Communication

Analytical skills

Healthcare logistics

Job description

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for a Customer Care Specialist to join our team in Delhi, with a strong focus on the Healthcare segment. In this role, you will be responsible for enhancing the customer experience, strengthening customer relationships, and supporting business development initiatives in close collaboration with internal and external stakeholders.

How you create impact

• Drive customer engagement, satisfaction, and retention in close collaboration with Field Sales and Operational Care Centers (OCC).
• Build and strengthen customer relationships through daily interactions, regular customer visits, and proactive consultations.
• Understand customer requirements and provide timely quotations within the defined pricing guidelines.
• Support customer onboarding, ensuring all requirements and initial customer orders are accurately captured in relevant KN systems.
• Partner with Revenue Care Centers (RCC) to review and adjust customer credit limits in line with business developments and coordinate necessary actions.
• Analyze customer feedback, identify service gaps, and provide recommendations to drive continuous improvement.
• Prepare and review customer reports to support effective account management and decision-making.
• Support customer portfolio growth through product upscaling and identification of business opportunities.
• Work closely with Sales, Key Account Management, OCC, RCC, and other stakeholders to deliver a seamless customer experience.
• Ensure delivery against financial targets and strategic business objectives.
  

What we would like you to bring

• 5–10 years of experience in Customer Service, Customer Care, or a related commercial/operations environment.
• Experience within Healthcare logistics / freight forwarding will be highly preferred.
• Strong customer relationship management and stakeholder management skills.
• Prior operations exposure will be an added advantage.
• Demonstrated ability to identify opportunities for product upscaling and account growth.
• Strong communication, problem-solving, and analytical skills.
• Comfortable engaging with customers at different levels and conducting regular customer meetings.
• Willingness to travel within India, approximately 20%, including customer site visits.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.