Global Contract Logistics Information Systems IT Support Engineer

Kuehne+Nagel; Chennai District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Kuehne+Nagel, a global logistics leader, seeks a Senior IT Support Engineer in Chennai, India. You will lead advanced technical support, tackle complex incidents, guide junior team members, and collaborate with cross-functional teams to deliver reliable IT services across the business.

You will analyze issues, perform root cause analysis, maintain documentation, and ensure SLAs are met. This role requires IT degree, certifications, strong Unix/Linux, SQL, networking and monitoring/log analysis

Qualifications

• Bachelor's degree or equivalent in IT, with relevant professional experience.
• Strong analytical and problem-solving skills, able to handle complex IT incidents.
• Proficient in English, with good communication for cross-functional teams.

Responsibilities

• Handle and resolve application incidents and service requests.
• Analyse, troubleshoot, and provide solutions to complex technical issues.
• Own support tickets and ensure timely resolution.
• Escalate issues to relevant technical teams when required.
• Conduct root cause analysis and implement preventive solutions.
• Monitor system performance and address potential issues.
• Maintain documentation and knowledge base.
• Collaborate with IT, business, development teams, and external vendors.
• Ensure compliance with standard processes and SLAs.
• Drive process improvements on IT projects.
• Mentor team members with expert guidance.
• Work in shifts when required.

Skills

Analytical thinking

Technical troubleshooting

English communication

Unix/Linux

SQL databases

Networking basics

Monitoring tools

Log analysis

Education

IT degree or equivalent

Certifications (ITIL/Microsoft/Cisco/AWS)

Tools

Nagios

Grafana

Splunk

ELK stack

Shell scripting

Job description

It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
As a Senior IT Support Engineer, you will take a leadership role in delivering advanced technical support to our customers and partners, tackling highly complex issues that require deep technical expertise and innovative problem-solving. You will act as a subject matter expert, guiding junior team members, driving resolution for escalated cases, and collaborating closely with cross-functional teams.

How you create impact

• Handle and resolve application incidents and service requests.
• Analyse, troubleshoot, and provide solutions to complex technical issues.
• Own support tickets and ensure timely resolution and communication.
• Escalate issues to relevant technical teams when required.
• Conduct root cause analysis and implement preventive solutions.
• Monitor system performance and proactively address potential issues.
• Maintain documentation and knowledge base for effective knowledge sharing.
• Collaborate with IT, business, development teams, and external vendors.
• Ensure compliance with standard processes and SLAs.
• Drive process improvements and support strategic IT projects.
• Mentor team members and provide expert technical guidance.
• Work in shifts when required.

What we would like you to bring

• Professional education or degree in IT, or equivalent work experience. Advanced certifications (e.g., ITIL, Microsoft, Cisco, AWS, or similar) are a plus.
• Strong ability to analyse and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Proficient communication skills in English, both written and verbal.
• Experience with relational databases and SQL.
• Proficiency in Unix/Linux, with experience in shell scripting and system diagnostics.
• Experience working with monitoring tools (e.g., Nagios, Grafana, or similar) and log analysis tools (e.g., Splunk, ELK).
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.