Air Logistics Customer Care Specialist

Kuehne+Nagel; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

World-class training

Sustainability focus

Career progression

Recognition programs

Stable with agility

Competitive compensation

International opportunities

Job summary

Kuehne+Nagel in Chennai is seeking a Customer Care/Customer Experience professional to join our Freight Forwarding team. You will be the key link between customers, Sales and Operations, using your freight forwarding knowledge and customer-first mindset to strengthen relationships and drive retention.

You will respond to queries, handle feedback, provide quotations, support onboarding, and collaborate with Finance for credit and growth opportunities.

Qualifications

• 5+ years of relevant experience in customer care, customer experience, freight forwarding, commercial or business development roles.
• Strong communication and commercial skills, with the ability to engage confidently with customers and internal stakeholders.
• Highly customer-driven mindset, with a genuine focus on building long-term relationships.
• Strong understanding of the freight forwarding / logistics industry and market dynamics.
• Business development experience or a strong commercial orientation will be an advantage.
• Operational knowledge within logistics or freight forwarding would be an added advantage.

Responsibilities

• Act as a front-line contact for customers, responding to queries, feedback and complaints while ensuring a consistently high level of service.
• Drive customer engagement, satisfaction, retention and reactivation in close partnership with Field Sales and the Operational Care Center.
• Build strong operational relationships through daily customer interactions, regular care visits and proactive consultation.
• Understand customer requirements, qualify opportunities and provide competitive quotations within agreed pricing guidelines, following through to closure.
• Support customer onboarding and ensure customer requirements are accurately captured and transferred into the relevant systems.
• Partner with Finance and Revenue Care teams on credit limits, business development and customer-related challenges.
• Analyse customer complaints and feedback, identify root causes and improvement opportunities, and work with stakeholders to drive resolution.
• Create and continuously improve customer reports and insights to support better decision-making.
• Contribute to the achievement of financial targets, customer retention and strategic business objectives.

Skills

Customer care

Communication

Freight forwarding knowledge

Business development

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for a Customer Care / Customer Experience professional to join our team and become a key link between our customers, Sales and Operations. In this role, you will use your freight forwarding knowledge, commercial acumen and customer-first mindset to strengthen relationships, drive retention and identify opportunities for business growth.

How you create impact

• Act as a front-line contact for customers, responding to queries, feedback and complaints while ensuring a consistently high level of service.
• Drive customer engagement, satisfaction, retention and reactivation in close partnership with Field Sales and the Operational Care Center.
• Build strong operational relationships through daily customer interactions, regular care visits and proactive consultation.
• Understand customer requirements, qualify opportunities and provide competitive quotations within agreed pricing guidelines, following through to closure.
• Support customer onboarding and ensure customer requirements are accurately captured and transferred into the relevant systems.
• Partner with Finance and Revenue Care teams on credit limits, business development and customer-related challenges.
• Analyse customer complaints and feedback, identify root causes and improvement opportunities, and work with stakeholders to drive resolution.
• Create and continuously improve customer reports and insights to support better decision-making.
• Contribute to the achievement of financial targets, customer retention and strategic business objectives.

What we would like you to bring

• 5+ years of relevant experience in customer care, customer experience, freight forwarding, commercial or business development roles.
• Strong communication and commercial skills, with the ability to engage confidently with customers and internal stakeholders.
• A highly customer-driven mindset, with a genuine focus on building long-term relationships.
• Strong understanding of the freight forwarding / logistics industry and market dynamics.
• Business development experience or a strong commercial orientation will be an advantage.
• Operational knowledge within logistics or freight forwarding would be an added advantage.
• Experience within specific industry verticals is not mandatory — we are open to candidates from diverse sectors.
• Dangerous Goods (DG) knowledge is not mandatory, but would be an added advantage.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact - on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us - personally and professionally - through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds - a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.