Area Collections Manager

Tata Capital; Ranchi; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital is seeking a skilled Collections Manager to oversee the end-to-end debt recovery process in Ranchi, India. The role focuses on developing strategies to improve collection efficiency, building strong relationships with customers and internal teams, and ensuring timely resolution of complex issues.

The position requires collaboration with cross-functional partners and regular KPI reporting to senior management to drive performance and business outcomes.

Responsibilities

• Manage and oversee the collections process for timely debt recovery.
• Develop and implement effective strategies to improve collection efficiency.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Analyze and resolve complex customer complaints and issues.
• Collaborate with cross-functional teams to achieve business objectives.
• Monitor and report on key performance indicators to senior management.

Job description

• Manage and oversee the collections process for timely debt recovery.
• Develop and implement effective strategies to improve collection efficiency.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Analyze and resolve complex customer complaints and issues.
• Collaborate with cross-functional teams to achieve business objectives.
• Monitor and report on key performance indicators to senior management.