Area Collections Manager

Tata Capital; Chatra; On-site; INR 450,000 - 750,000; Full time

Job summary

Tata Capital in India seeks a skilled collections professional to manage the end-to-end debt recovery process, build strong customer relationships, and drive timely resolution of outstanding accounts.

You will analyze customer issues, coordinate with internal teams, monitor KPIs, and implement strategies to improve collection efficiency in a fast-paced financial services environment.

Responsibilities

• Manage and oversee the collections process for timely debt recovery.
• Develop and implement effective strategies to improve collection efficiency.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Analyze and resolve complex customer complaints and issues.
• Collaborate with cross-functional teams to achieve business objectives.
• Monitor and report on key performance indicators to senior management.

Job description

• Manage and oversee the collections process for timely debt recovery.
• Develop and implement effective strategies to improve collection efficiency.
• Build and maintain relationships with key stakeholders, including customers and internal teams.
• Analyze and resolve complex customer complaints and issues.
• Collaborate with cross-functional teams to achieve business objectives.
• Monitor and report on key performance indicators to senior management.