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Capgemini in Hyderabad seeks an Integration Architect to design and implement complex integrations between ServiceNow and external systems. You will lead architecture discussions across stacks, cloud environments, and CI/CD pipelines, developing artifacts and standards for consistent implementations.
The role requires hands-on integration development with REST/SOAP, SAML/SSO, LDAP, JDBC/ODBC, and ServiceNow scripting (XML, JavaScript, Angular).
Role & responsibilities
Key areas: BPM; Customer & Sales; Management & Operations; ServiceNow Architecture; ServiceNow CSM; ServiceNow Integration Hub; ServiceNow Solution Design; business administration; business organization; client management; customer relationship; customer service; management; workflow management systems|
BPM; Customer & Sales; Management & Operations; ServiceNow Architecture; ServiceNow CSM; ServiceNow Integration Hub; ServiceNow Solution Design; business administration; business organization; client management; customer relationship; customer service; management; workflow management systems
Integration Architect
Integration Architecture & Design
Design and implement integration strategies ensuring efficient data flow between ServiceNow and external systems.
Lead architecture discussions across technology stacks, cloud environments, and continuous deployment pipelines.
Develop integration design artifacts, architecture documents, and standards to ensure consistency across implementations.
Ensure ServiceNow integrations align with enterprise IT strategy, security policies, and compliance requirements.
Design and implement integrations using technologies such as REST, SOAP, JDBC, ODBC, SSO, SAML, SSL, LDAP, SCP, FTPS, etc.
Build integrations with platforms like Active Directory, HR systems (e.g., Workday), CRM tools (e.g., Jira), and other enterprise applications.
Work with CMDB, Discovery, Orchestration, and automation workflows to support ITOM and ITSM functions.
Serve as a subject matter expert across ServiceNow modules: ITSM, ITOM (Discovery & Orchestration), ITBM, GRC, Security Operations (SIR, VRM), Service Portal, Mobile.
Guide optimization of ServiceNow data models and enforce coding standards across development teams.
Required Skills & Technical Expertise
Strong proficiency in integration technologies (REST/SOAP APIs, SAML/SSO, LDAP, JDBC, ODBC).
Handson experience with ServiceNow scripting (XML, JavaScript, Angular)]
Deep understanding of network topology, application architecture, and database architecture.
Certifications
CSA (ServiceNow Administrator)
CIS (Implementation Specialist)
ITIL Foundation
Ability to lead integration architecture for large-scale enterprise environments.
Strong communication and stakeholder engagement skills.
High attention to detail and ability to work independently or in specialized teams.
Preferred candidate profile
Perks and benefits
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full time
Company: CapgeminiLocation(s): Hyderabad Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.