Hyderabad/Chennai: ServiceNow Architect

Tekskills Inc.; Kolkata District; On-site; INR 1,260,000 - 1,540,000; Full time

Job summary

Tekskills Inc. is seeking an experienced ServiceNow Architect in India to lead enterprise integrations, CMDB, ITOM and data modeling. The role emphasizes scalable designs, secure authentication, and cross-team collaboration for multi-domain environments.

You will own end-to-end integration architectures with source systems such as Splunk, Zabbix, Flexera, SCCM and NetBox, and guide teams on APIs, Transform Maps, and MID Server implementations.

Qualifications

• 8-10+ years of IT experience with significant ServiceNow architecture expertise.
• Deep experience integrating multiple source systems into ServiceNow using APIs, Integration Hub, Import Sets, MID Servers, event pipelines, and batch/scheduled integrations.
• Strong practical experience with monitoring/asset/inventory tools like Splunk, Zabbix, Flexera, SCCM, NetBox.
• Understanding CMDB, CSDM, ITOM, Event Management, Discovery, and CI lifecycle management.
• Expertise in data models, source-of-truth design, reconciliation rules, and data normalization.

Responsibilities

• Own the architecture and design of integrations from enterprise source systems into ServiceNow.
• Define end-to-end integration strategies for platforms such as Splunk, Zabbix, Flexera, SCCM, and NetBox.
• Design integration patterns for CMDB, Asset Management, Event Management, and Monitoring.
• Define data ownership, source-system responsibilities, reconciliation logic, and transformation standards.
• Lead secure, scalable integration designs including authentication, scheduling, retry, logging, and support processes.
• Guide dev teams on APIs, Import Sets, Transform Maps, Integration Hub, and MID Server implementations.
• Ensure data segregation and access controls are incorporated into integration designs.
• Collaborate with ServiceNow architects and business stakeholders to deliver scalable solutions.

Skills

ServiceNow integration

CMDB

ITOM

API integration

Integration Hub

MID server

Event management

Data modeling

Security & auth

Transform maps

Tools

Splunk

Zabbix

Flexera

SCCM

NetBox

Job description

Job Title: ServiceNow Architect

Location: Hyderabad / Chennai (Onsite)

Experience: 8-10+ Years

Budget: Up to 14 LPA ( Depends upon experience)

Notice Period: Immediate to 15 Days

ServiceNow Developers with strong architecture and integration experience can also apply.

We are looking for an experienced ServiceNow Architect with strong expertise in enterprise integrations, CMDB, ITOM, and ServiceNow platform architecture. The ideal candidate will have hands-on experience designing and implementing scalable integration solutions across multiple enterprise systems.

Key Requirements

• 8-10+ years of overall IT experience with significant ServiceNow architecture expertise.
• Deep experience integrating multiple source systems into ServiceNow using APIs, Integration Hub, Import Sets, MID Servers, event pipelines, and batch/scheduled integrations.
• Strong practical experience with platforms such as Splunk, Zabbix, Flexera, SCCM/Microsoft Configuration Manager, NetBox, and similar monitoring, discovery, asset, and inventory tools.
• Strong understanding of CMDB, CSDM, ITOM, Event Management, Discovery, and CI lifecycle management.
• Expertise in source-of-truth design, reconciliation rules, normalization strategies, and ServiceNow data models.
• Hands-on knowledge of integration security, credential management, error handling, observability, performance optimization, and supportability.
• Experience designing scalable ServiceNow integration architectures for multi-team and multi-domain environments.
• Strong understanding of data mapping, payload transformation, data quality management, and duplicate handling.

Good to Have

• Experience in telecom, utilities, critical infrastructure, or other large enterprise environments.
• Exposure to integrating monitoring and observability platforms with ServiceNow Event Management and CMDB.
• Knowledge of OT/network asset structures and service-impact relationships.
• Experience with domain separation, ACL design, and environment-specific access controls.
• ServiceNow certifications such as CSA, CAD, CIS-CMDB, CIS-ITSM, or Integration Hub certifications.

Key Responsibilities

• Own the architecture and design of integrations from enterprise source systems into ServiceNow.
• Define end-to-end integration strategies for platforms such as Splunk, Zabbix, Flexera, SCCM, and NetBox.
• Design integration patterns supporting CMDB, Asset Management, Event Management, Monitoring, and Operational use cases.
• Define data ownership, source-system responsibilities, reconciliation logic, target CI models, and transformation standards.
• Lead secure, scalable, and maintainable integration designs covering authentication, scheduling, retry mechanisms, logging, and support processes.
• Guide development teams on best practices for APIs, Import Sets, Transform Maps, Integration Hub, Scripted Integrations, and MID Server implementations.
• Ensure data segregation, rights separation, and access control requirements are incorporated into integration designs.
• Establish standards for data quality, duplicate handling, normalization, and stale data management.
• Collaborate with ServiceNow architects, infrastructure teams, process consultants, and business stakeholders to deliver effective solutions.
• Support immediate business needs while building a scalable long-term integration foundation.