Approved Plus Manager

Gautam Modi Group; Mumbai; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Gautam Modi Group seeks an experienced leader to manage the Approved Plus department, driving team performance and customer-focused sales for used cars. You will harness product and competitive insights, monitor KPIs, and coordinate procurement-to-sales activities to ensure smooth processes and target achievement.

You will champion Salesforce adoption, optimize resources, and ensure strict adherence to SOPs and Audi standards, with regular reporting and training for the team.

Qualifications

• Lead and motivate the Approved Plus team with strong product and competition knowledge
• Monitor department KPIs and coach for better forecasting
• Run daily morning meetings to plan activities, review pipeline and track monthly targets
• Drive procurement-to-sales coordination for smooth Approved Plus processes
• Promote high SFDC adoption with timely, accurate CRM updates
• Optimize use of manpower and capital across the department
• Perform periodic business overview analyses (target vs achievement) for the Approved Plus dept
• Guide team in vehicle procurement and sales to meet targets
• Prioritize customer experience to ensure a memorable brand interaction
• Support price discovery and negotiation with customers for used cars
• Assist Trade-In/Trade-Out consultants with objections and issue resolution
• Monitor customer satisfaction and sales performance for the Used Car wing
• Ensure completed certification of Audi Approved Plus used cars per SOPs
• Adhere to Audi standards and SOPs across activities
• Manage system reporting/documentation per Audi standards for self and team
• Set annual/quarterly/monthly targets and conduct performance reviews
• Ensure training requirements for self and sales team per Audi India guidelines
• Track metrics: turnover, GP%, expenses, stock aging, and TATs
• Record customer complaints and manage escalation where needed
• Monitor attrition and AI training participation in the Used Car team

Responsibilities

• Develop and maintain an informed, efficient Approved Plus team
• Monitor and report KPI performance for forecasting and planning
• Lead daily team meetings to organize activities and track progress
• Coordinate procurement to sales activities for smooth process execution
• Drive Salesforce adoption with accurate updates
• Optimize department resources like manpower and budget
• Prepare regular business overview analyses and performance reviews
• Oversee vehicle procurement and sales to achieve targets
• Demonstrate customer-centric approach for memorable brand experiences
• Assist in price discovery and customer negotiations for used cars
• Support Trade-In/Trade-Out consultants in objections handling
• Track customer satisfaction and sales performance in Used Car
• Ensure proper certification of Audi Approved Plus used cars
• Ensure adherence to Audi SOPs and standards
• Plan/systematically manage reporting and documentation per standards
• Oversee target setting, reviews, and performance appraisal of team
• Ensure training completion for self and team per Audi India guidance
• Analyze and report: turnover, gross profit, expenses, and stock aging

Skills

Leadership

Team management

KPI tracking

People management

Customer orientation

SFDC adoption

Tools

Salesforce (SFDC)

Job description

Primary Responsibilities:

Leadership & Team Management:

Develop and maintain a well-informed, efficient, and motivated Approved Plus team by ensuring product and competition knowledge

Maintain and monitor the department KPIs allocated to team members for business analysis and forecasting

Conduct daily morning team meetings with department members to plan activities, review pipeline and track progress towards monthly targets

Support department members through the procurement to sales cycle and in efficient coordination with relevant teams to ensure smooth execution of required approved plus processes

Drive efforts to ensure high degree of SFDC adoption within the team through accurate and timely updates

Ensure optimal usage of all department resources - manpower and capital

Conduct annual, quarterly and monthly business overview analysis (target vs. achievement) and performance analysis for the Approved Plus department

Vehicle Procurement & Sales:

Drive efforts of team and individual consultants and evaluators to ensure achievement of department targets

Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience

Support Used Car Evaluator in price discovery and negotiation with the customer

Support and guide Trade-In / Trade-Out Sales Consultant to handle objections and issue resolution as and when required

Track Approved Plus customer satisfaction and sales business performance

Process Adherence:

Ensure appropriate completion of used car certification process to certify Audi Approved Plus used cars

Ensure complete adherence to Audi Standard Operating Procedures

Plan and manage all system level reporting and documentation requirements as per Audi standards for self and team

People Management:

Ensure completion of the annual, quarterly and monthly target setting exercise, review and performance appraisal of all members of the Approved Plus department members

Ensure completion of all training requirement for self and assigned sales team as defined by Audi India

Measures (Reports):

Total Turnover of Used Car

Total Used Car GP as % of Used Car Turnover

Total Used Car Expenses as % of Total Used Car Turnover

Total Used Cars Target Achievement

% procurement penetration of Used Car to new vehicle

% sales penetration of Used Car to new vehicle

Stock Ageing of procured Premium cars

Average TAT from Procurement to Selling for Premium (AAP, Merc and BMW) cars

Average TAT from Demo Decommissioning to Selling

No. of Customer Complaints escalation for Used Car Department

Used Car Department Attrition

AI training attended by Used Car team