Sales Manager - Corporate

Gautam Modi Group; Mumbai; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Gautam Modi Group in Mumbai seeks an experienced Sales Leader to build and manage a high‑performing corporate sales team for the Audi portfolio. You will segment markets, allocate territories, set targets and monitor KPIs, while ensuring professional, brand‑focused service from lead to delivery.

You will drive CRM discipline with SFDC adoption, coordinate with Marketing and CRM teams for field activities, oversee demonstrations, test drives, financing, and vehicle handovers, and relentlessly

Mansioni

• Leadership and Team Management
• Develop a skilled and motivated sales team to ensure detailed knowledge about Audi product portfolio and competition
• Segmentation and allocation of Sales channel, list of corporate accounts, territory amongst corporate sales consultants based on their performance
• Manage allocation of team targets and sales KPIs within the sales team
• Maintain and monitor progress of the team on both team and individual targets and KPIs
• Conduct daily morning team meetings (with Sales Consultants) to plan activities, review the scheduled corporate meetings and track progress towards monthly targets
• Conduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level
• Channelize the efforts of the team by assisting them in prioritizing of generated leads
• Provide guidance and support to the Sales Consultants through the sales cycle to ensure high lead conversion ratio
• Support Sales Consultants in efficient coordination with relevant corporates to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover
• Drive efforts to ensure high degree of SFDC adoption within the team through accurate and timely updates (leads, test drives, etc.)
• Regularly review status on the leads to ensure efficient follow-up on leads shared by the Marketing team
• Coordinate with Marketing team and CR team for field visits and participation in sales and marketing activities
• Vehicle Sales
• Oversee the sales process at each stage from quote to purchasing to fulfillment and follow up to ensure sales and ancillary target achievement
• Leverage personal experience to actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio
• Support the Corporate Sales Consultants as and when required to:
• Understand customers' diverse, specific business needs and apply product knowledge to meet those needs
• Ensure that every customer is handled in professional manner showcasing the Audi brand experience
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Audi products
• Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
• Perform vehicle demonstration and test drives to create a live product experience, making customers feel the need to buy an Audi
• Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
• Manage margin retention/per car profitability limits for the vehicle sales as defined by the dealership
• Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery
• Responsible for ensuring timely receipt of payment and collection for the customers for his team
• Additional Business Generation
• Document and manage a client base of corporate accounts prospective customers in territory with the Customer Organization hierarchy, Key Personnel, address and contact details
• Identify various Sales Channel Specific Promotional Activities, to ensure better visibility of Audi brand
• Ensures active participation of his team in Audi marketing events to proactively establish and maintain contact with corporates in the territory
• Develop a Quarterly and Monthly Calendar on the Key Account Promotional Plan and execute the same
• Analyze the existing customers( Historical data) and identifying an opportunity for new business generation
• Process Adherence
• Plan and manage all system level reporting and documentation requirement as per automotive regulations
• Ensure adherence to the scheduled corporate meetings
• Ensure Lead Management module owner ship of SFDC
• Ensure adherence to process and achievement of CSS and LRS scores
• Achieve excellence in product knowledge compliance of system and procedure for individual and sales team
• Take ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Audi team
• Pay special attention to and monitor a high quality implementation of need analysis and objection handling section of the overall sales cycle
• People Management
• Ensure completion of all training requirements for self and assigned sales team as defined by Audi India
• Ensure all performance management activities of the team are completed timely and satisfactorily
• Measures (Reports):
• New Cars Overall Corporate Target Achievement
• New Car Model-wise Corporate Target Achievement
• Basic margin Retention
• Visit Plan Adherence
• Accessories per new car
• Ratios (Qualified Lead(Qi) to Corporate Conversion Ratio, Test Drive(TD) Ratio)
• Sales Process Adherence
• Post Sales Feedback(PSF) Score
• Customer Satisfaction Score (CSS)
• No. of Customer Complaints escalation
• Team Attrition

Descrizione del lavoro

Primary Responsibilities

Leadership and Team Management

Develop a skilled and motivated sales team to ensure detailed knowledge about Audi product portfolio and competition

Segmentation and allocation of Sales channel, list of corporate accounts, territory amongst corporate sales consultants based on their performance

Manage allocation of team targets and sales KPIs within the sales team

Maintain and monitor progress of the team on both team and individual targets and KPIs

Conduct daily morning team meetings (with Sales Consultants) to plan activities, review the scheduled corporate meetings and track progress towards monthly targets

Conduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level

Channelize the efforts of the team by assisting them in prioritizing of generated leads

Provide guidance and support to the Sales Consultants through the sales cycle to ensure high lead conversion ratio

Support Sales Consultants in efficient coordination with relevant corporates to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover

Drive efforts to ensure high degree of SFDC adoption within the team through accurate and timely updates (leads, test drives, etc.)

Regularly review status on the leads to ensure efficient follow-up on leads shared by the Marketing team

Coordinate with Marketing team and CR team for field visits and participation in sales and marketing activities

Vehicle Sales

Oversee the sales process at each stage from quote to purchasing to fulfillment and follow up to ensure sales and ancillary target achievement

Leverage personal experience to actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio

Support the Corporate Sales Consultants as and when required to:

Understand customers' diverse, specific business needs and apply product knowledge to meet those needs

Ensure that every customer is handled in professional manner showcasing the Audi brand experience

Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Audi products

Prepare product presentation highlighting the key Audi features and benefits as compared to competitors

Perform vehicle demonstration and test drives to create a live product experience, making customers feel the need to buy an Audi

Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs

Manage margin retention/per car profitability limits for the vehicle sales as defined by the dealership

Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery

Responsible for ensuring timely receipt of payment and collection for the customers for his team

Additional Business Generation

Document and manage a client base of corporate accounts prospective customers in territory with the Customer Organization hierarchy, Key Personnel, address and contact details

Identify various Sales Channel Specific Promotional Activities, to ensure better visibility of Audi brand

Ensures active participation of his team in Audi marketing events to proactively establish and maintain contact with corporates in the territory

Develop a Quarterly and Monthly Calendar on the Key Account Promotional Plan and execute the same

Analyze the existing customers( Historical data) and identifying an opportunity for new business generation

Process Adherence

Plan and manage all system level reporting and documentation requirement as per automotive regulations

Ensure adherence to the scheduled corporate meetings

Ensure Lead Management module owner ship of SFDC

Ensure adherence to process and achievement of CSS and LRS scores

Achieve excellence in product knowledge compliance of system and procedure for individual and sales team

Take ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Audi team

Pay special attention to and monitor a high quality implementation of need analysis and objection handling section of the overall sales cycle

People Management

Ensure completion of all training requirements for self and assigned sales team as defined by Audi India

Ensure all performance management activities of the team are completed timely and satisfactorily

Measures (Reports):

New Cars Overall Corporate Target Achievement

New Car Model-wise Corporate Target Achievement

Basic margin Retention

Visit Plan Adherence

Accessories per new car

Ratios (Qualified Lead(Qi) to Corporate Conversion Ratio, Test Drive(TD) Ratio)

Sales Process Adherence

Post Sales Feedback(PSF) Score

Customer Satisfaction Score (CSS)

No. of Customer Complaints escalation

Team Attrition