Operations Manager

Gautam Modi Group; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Gautam Modi Group in Mumbai seeks an Operations professional to lead business planning, control, and new car inventory management. The role emphasizes forecasting, stock aging management, and coordination with Audi India to ensure timely delivery and optimized inventory.

The candidate will implement Audi SOPs, support vehicle deliveries, track VINs, and coordinate registrations with the RTO while monitoring key performance indicators for efficient dealership operations.

Responsibilities

• Conduct annual, quarterly and monthly business overview analysis (target vs. achievement) and performance analysis for the operations department
• Ensure completion of the annual target setting exercise, review and performance appraisal of all members of the operations department
• Maintain and monitor the operations department KPIs for business analysis and forecasting
• Collaborate with the sales team to understand the sales forecast and define the monthly vehicle requirement plan to define the indent plan with Audi India
• Contribute to dealership profitability through accurate forecasting and inventory planning and management to minimize inventory carrying cost
• Track and monitor stock to manage stock ageing and coordinate with sales and dealership management to incentivize sale of high stock age vehicles
• Manage stock requisition and indenting processes with Audi India to ensure optimal credit limit and track in-transit vehicles for timely delivery
• Ensure that Audi SOPs are implemented throughout the dealership organization
• Ensure adherence of processes and infrastructure as per Audi audit requirements
• Provide operational support to vehicle delivery: confirm VIN allocation, identify alternate arrangements for timely delivery, coordinate vehicle registration with the RTO
• In-Transit Vehicle tracking and sending stock billing requests to Audi India
• Trigger and coordinate PDI for new vehicles

Job description

Primary Responsibilities:

Business Planning & Control:

• Conduct annual, quarterly and monthly business overview analysis (target vs. achievement) and performance analysis for the operations department
• Ensure completion of the annual target setting exercise, review and performance appraisal of all members of the operations department
• Maintain and monitor the operations department KPIs for business analysis and forecasting

New Car Inventory Management:

• Collaborate with the sales team to understand the sales forecast and thus define the monthly vehicle requirement plan to further define the indent plan with Audi India
• Contribute to dealership profitability through accurate forecasting and inventory planning and management to minimize inventory carrying cost incurred by the dealership
• Track and regularly monitor stock situation to manage stock ageing and coordinate with the sales team and dealership management to incentivize sale of high stock age vehicles on priority
• Manage efficient stock requisition and indenting processes with Audi India to ensure optimal credit limit and track in-transit vehicles to ensure timely delivery as per plan

Business Processes and Support

• Ensure that the Audi SOPs are implementation appropriately throughout the dealership organization
• Ensure adherence of processes and infrastructure as per Audi audit requirements
• Ensure all operational support to vehicle delivery is completed timely:
• Confirmation of availability of allocated VIN number
• Identification of alternate arrangements to ensure timely delivery, as and when required
• Coordination and closure of vehicle registration with the RTO
• In-Transit Vehicle tracking
• Sending stock billing request to Audi India
• Triggering and coordinating PDI for new vehicle

Measures (Reports)

• Interest cost per car
• SG&A cost per car sold
• Average Wholesale to Physical inventory in TAT
• Stock Ageing
• Days of Stock on 1st Opening every month
• % No. of Sales Consultants registered on SFDC
• Showroom Infrastructure Audit
• Retail Standard Sales
• Operations Department Attrition