Sales Consultant - Performance

Gautam Modi Group; Mumbai; On-site; INR 750,000 - 900,000; Full time

Job summary

Gautam Modi Group in Mumbai is seeking a high-performing sales professional to drive lead generation and manage Audi vehicle sales, delivering premium service and building a trusted advisor relationship with HNIs and celebrities.

You will coordinate with teams, perform product demonstrations, arrange test drives, and ensure smooth documentation from first contact to delivery, aiming to exceed monthly targets while maintaining adherence to processes.

Responsibilities

• Actively participate in marketing and sales activities and drive referrals to generate leads and achieve performance target
• Identification of HNIs, luxury life style customers, celebrities in the given territory
• Developing strong network through referrals with high end vehicle users
• Tracking the sports activities, celebrity events and identifying the opportunity to generate leads
• Understand customers lifestyle, specific interest and apply product knowledge to meet those needs
• Make sure that the customers receive a premium service and handled professionally as per the Audi India standards
• Ensure more meetings with customer for better product discussion and convert them to buy the high end Audi products
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and unique features of Audi products
• Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
• Perform vehicle demonstration and test drives as per customer convenience and create a unique product experience, making customers feel the need to buy an Audi
• Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
• Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
• Ensure achievement of monthly performance sales targets set in line with dealership sales appendix
• Drive sales for the dealers by selling profitably and maximizing value added services sales
• Proactively checking with the HNIs customer for incremental business opportunities for the dealership by evaluating for referrals, generating interest in high end Audi products
• Plan and manage all system level reporting and documentation requirement as per automotive regulations
• Ensure adherence to the scheduled meetings
• Ensure Lead Management module owner ship of SFDC
• Ensure adherence to process and achievement of CSS and LRS scores
• Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes
• Own the customer satisfaction scores for the sales process through CSS
• Ensure presence and owner ship of the customer vehicle sales and delivery process
• Conduct personal visits if required to drive high customer satisfaction
• Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover
• Investigate and troubleshoot customer complaints after vehicle delivery
• Manage relationship with the existing customers post sales cycle to drive additional leads from referrals
• Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, offer of assistance
• New Cars Overall Performance Target Achievement
• New Car Model-wise/Variant wise Performance Target Achievement
• Finance Penetration as % of New Car
• Insurance Penetration as % of New Car
• Qualified Lead(QL) to Performance Conversion Ratio
• Test Drive(TD) Ratio
• Sales Process Adherence
• Post Sales Feedback(PSF) Score
• Customer Satisfaction Score (CSS)
• No. of Customer Complaints escalation

Job description

Primary Responsibilities

Lead Generation

• Actively participate in marketing and sales activities and drive referrals to generate leads and achieve performance target
• Identification of HNIs, luxury life style customers, celebrities in the given territory
• Developing strong network through referrals with high end vehicle users
• Tracking the sports activities, celebrity events and identifying the opportunity to generate leads

Vehicle Sales

• Understand customers lifestyle, specific interest and apply product knowledge to meet those needs
• Make sure that the customers receive a premium service and handled professionally as per the Audi India standards
• Ensure more meetings with customer for better product discussion and convert them to buy the high end Audi products
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and unique features of Audi products
• Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
• Perform vehicle demonstration and test drives as per customer convenience and create a unique product experience, making customers feel the need to buy an Audi
• Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
• Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
• Ensure achievement of monthly performance sales targets set in line with dealership sales appendix
• Drive sales for the dealers by selling profitably and maximizing value added services sales

Additional Business Generation

• Proactively checking with the HNIs customer for incremental business opportunities for the dealership by evaluating for referrals, generating interest in high end Audi products

Process Adherence

• Plan and manage all system level reporting and documentation requirement as per automotive regulations
• Ensure adherence to the scheduled meetings
• Ensure Lead Management module owner ship of SFDC
• Ensure adherence to process and achievement of CSS and LRS scores
• Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes

Customer Satisfaction

• Own the customer satisfaction scores for the sales process through CSS
• Ensure presence and owner ship of the customer vehicle sales and delivery process
• Conduct personal visits if required to drive high customer satisfaction
• Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover

Relationship management with existing customers

• Investigate and troubleshoot customer complaints after vehicle delivery
• Manage relationship with the existing customers post sales cycle to drive additional leads from referrals
• Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, offer of assistance

Measures (Reports):

• New Cars Overall Performance Target Achievement
• New Car Model-wise/Variant wise Performance Target Achievement
• Finance Penetration as % of New Car
• Insurance Penetration as % of New Car
• Qualified Lead(QL) to Performance Conversion Ratio
• Test Drive(TD) Ratio
• Sales Process Adherence
• Post Sales Feedback(PSF) Score
• Customer Satisfaction Score (CSS)
• No. of Customer Complaints escalation