Apprentice - Customer Service

Vastu Housing Finance; Thane; On-site; INR 201,000 - 312,000; Full time

Job summary

Vastu Housing Finance is seeking an entry-level Customer Service Executive to handle queries via calls, emails, and walk-ins. You will provide accurate information on products, loan accounts, and payments, while coordinating with branches to resolve issues.

Candidates should have good verbal and written communication skills, be proficient in MS Office, especially Excel and Outlook, and possess strong interpersonal abilities.

Qualifications

• Graduate in any discipline; freshers are welcome.
• Good verbal and written communication skills.
• Basic knowledge of MS Office, especially Excel and Outlook.
• Good interpersonal and customer-handling skills.
• Ability to listen, understand customer concerns, and provide appropriate solutions.
• Positive attitude, willingness to learn, and ability to work in a team.
• Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Handle customer queries and requests through calls, emails, walk-ins, and other communication channels.
• Provide accurate and timely information regarding products, services, loan accounts, payments, and other customer-related requests.
• Register, track, and resolve customer complaints and service requests within the defined TAT.
• Coordinate with internal departments and branch teams for timely resolution of customer issues.
• Maintain proper records of customer interactions and update the CRM/system accurately.
• Follow up with customers and internal stakeholders until closure of the request.
• Escalate unresolved or critical customer issues to the concerned senior/team as per the escalation matrix.
• Adhere to company policies, processes, compliance requirements, and quality standards.
• Support various customer service activities and MIS/reporting as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer handling

Multitasking

Teamwork

Education

Graduate degree

Tools

MS Office

Excel

Outlook

Job description

Key Responsibilities

• Handle customer queries and requests through calls, emails, walk-ins, and other communication channels.
  
• Provide accurate and timely information regarding products, services, loan accounts, payments, and other customer-related requests.
  
• Register, track, and resolve customer complaints and service requests within the defined TAT.
  
• Coordinate with internal departments and branch teams for timely resolution of customer issues.
  
• Maintain proper records of customer interactions and update the CRM/system accurately.
  
• Follow up with customers and internal stakeholders until closure of the request.
  
• Escalate unresolved or critical customer issues to the concerned senior/team as per the escalation matrix.
  
• Adhere to company policies, processes, compliance requirements, and quality standards.
  
• Support various customer service activities and MIS/reporting as assigned.
  

Required Skills & Qualifications

• Graduate in any discipline; freshers are welcome.
  
• Good verbal and written communication skills.
  
• Basic knowledge of MS Office, especially Excel and Outlook.
  
• Good interpersonal and customer-handling skills.
  
• Ability to listen, understand customer concerns, and provide appropriate solutions.
  
• Positive attitude, willingness to learn, and ability to work in a team.
  
• Ability to handle multiple tasks and work in a fast-paced environment.
  

Preferred Attributes

• Customer-centric approach.
  
• Good problem-solving and coordination skills.
  
• Patience, empathy, and professional communication.
  
• Willingness to work from branch/office and interact with customers.