Apprentice Customer Care

Digitide; Pune District; On-site; INR 89,000 - 134,000; Full time

Job summary

Digitide is seeking an Apprentice Customer Care representative in Pune to handle inbound inquiries, offer solutions, and ensure a positive customer experience. You will learn and grow in a supportive environment while gaining insights into the customer service industry.

Role focuses on handling calls, documenting records, and collaborating with teammates to improve processes. Prior experience is a plus but not required. High school diploma is essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly and approachable demeanor with strong customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer literacy and proficiency in using CRM systems.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Willingness to learn and adapt to new processes and technologies.
• Ability to work effectively as part of a team and collaborate with colleagues.
• High school diploma or equivalent qualification.
• Previous customer service experience is an asset but not mandatory.

Responsibilities

• Answer incoming customer calls and provide accurate information and assistance.
• Resolve customer queries and complaints in a timely and efficient manner.
• Maintain a friendly and professional attitude throughout customer interactions.
• Document and update customer records and ensure data accuracy.
• Collaborate with team members to share knowledge and best practices.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle customer escalations and work towards finding suitable resolutions.
• Ensure customer confidentiality and maintain high ethical standards.
• Provide feedback and suggestions to improve customer service processes.

Skills

Communication skills

Customer service orientation

Teamwork

Multitasking

CRM proficiency

Problem-solving

Willingness to learn

Education

High school diploma

Tools

CRM systems

Job description

Job Description:

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound customer inquiries, offering solutions, and ensuring a positive customer experience. You will learn and grow within a supportive environment, gaining insights into the customer service industry.

Responsibilities

• Answer incoming customer calls and provide accurate information and assistance.
• Resolve customer queries and complaints in a timely and efficient manner.
• Maintain a friendly and professional attitude throughout customer interactions.
• Document and update customer records and ensure data accuracy.
• Collaborate with team members to share knowledge and best practices.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle customer escalations and work towards finding suitable resolutions.
• Ensure customer confidentiality and maintain high ethical standards.
• Provide feedback and suggestions to improve customer service processes.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and approachable demeanor with strong customer service orientation.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Willingness to learn and adapt to new processes and technologies.
• Ability to work effectively as part of a team and collaborate with colleagues.
• High school diploma or equivalent qualification.
• Previous customer service experience is an asset but not mandatory.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: