Apprentice Customer Care

Digitide Solutions Limited; Bengaluru; On-site; INR 89,000 - 134,000; Part time

Job summary

Digitide Solutions Limited invites applications for an Apprentice Customer Care representative in Bengaluru. You will deliver exceptional customer experiences across channels and learn BFSI industry processes in a dynamic team environment.

Ideal candidates possess strong communication, a positive service attitude, and the ability to adapt quickly in a fast-paced setting while handling data entry and CRM tasks.

Qualifications

• Excellent verbal and written communication.
• Positive attitude toward customer service.
• Ability to work in fast-paced environment.
• Basic computer literacy and CRM familiarity.
• Willingness to learn new processes and technologies.

Responsibilities

• Handle customer inquiries with timely, accurate responses.
• Resolve issues and complaints professionally.
• Maintain records of customer interactions and feedback.
• Collaborate with team for smooth service operations.
• Stay updated with product knowledge and industry trends.

Skills

Communication skills

Customer-centric

Time management

CRM proficiency

Problem solving

Willingness to learn

Independent worker

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your primary focus will be on delivering an outstanding customer experience through various communication channels. You will have the chance to learn and grow within a dynamic and supportive environment, gaining valuable insights into the BFSI industry.

Responsibilities

• Handle customer inquiries and provide timely and accurate responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to ensure smooth customer service operations.
• Stay updated with product knowledge and industry trends to offer informed assistance.
• Uphold the company's values and maintain a positive brand image.
• Actively participate in team meetings and contribute to process improvements.
• Assist in data entry and basic administrative tasks as required.
• Provide feedback and suggestions to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both verbal and written.
• A positive and enthusiastic attitude towards customer service.
• Ability to work independently and manage time effectively.
• Basic computer literacy and proficiency in using customer relationship management (CRM) systems.
• Strong problem-solving skills and a customer-centric approach.
• Willingness to learn and adapt to new processes and technologies.
• A high school diploma or equivalent qualification.
• Previous customer service experience is an asset but not mandatory.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to adapt to shifting priorities and a willingness to take on new challenges.

Job Info

• Job Identification 266546
• Job Category Customer Support/Operations | BPM