Apprentice Customer Care

Digitide; India; On-site; INR 167,000 - 234,000; Full time

Benefits offered by this job

Training program

Career growth opportunities

Job summary

Digitide in India is seeking an Apprentice Customer Care representative to be the first point of contact for our customers. You will assist with product questions, resolve inquiries, and learn how to deliver a positive service experience.

This role focuses on developing communication skills, CRM usage, and problem solving while you grow with a supportive team and guided training.

Qualifications

• Excellent communication and friendly demeanor.
• Strong active listening and empathy for customers.
• Basic computer literacy and ability to use customer support tools.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly.
• Provide accurate information and assist with product-related questions.
• Resolve complaints and ensure satisfactory resolutions.
• Document and update customer records in the CRM system.

Skills

Excellent communication

Active listening

Empathy

Problem solving

Time management

Independent worker

Education

High school diploma

Tools

CRM system

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide exceptional customer support, ensuring a positive and seamless experience. You will handle a variety of inquiries, offer solutions, and build strong relationships with our clients. This role is ideal for someone who is passionate about customer satisfaction and has a desire to learn and grow within the field of customer care.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information and assist customers with product-related queries.
• Resolve customer complaints and ensure a satisfactory resolution.
• Document and update customer records and interactions in our CRM system.
• Collaborate with the team to identify areas of improvement and implement effective solutions.
• Maintain a positive and friendly attitude throughout customer interactions.
• Stay updated with product knowledge and company policies to offer accurate advice.
• Handle customer escalations and work towards a prompt resolution.
• Ensure customer data privacy and confidentiality at all times.
• Actively participate in team meetings and contribute to a positive work culture.

Qualifications

• Excellent communication skills and a friendly, approachable demeanor.
• Strong active listening skills and the ability to empathize with customers.
• Basic computer literacy and proficiency in using customer support tools.
• A positive attitude and a willingness to learn and adapt.
• Ability to work independently and manage time effectively.
• High school diploma or equivalent (preferred).
• Previous customer service experience is an asset but not mandatory.
• Excellent problem-solving skills and a customer‑centric approach.
• Ability to work in a fast‑paced environment and handle multiple tasks.

Job Info

• Job Identification 268904
• Job Category Customer Support/Operations | BPM