Apprentice Customer Care

Digitide; Chennai; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is hiring for a Customer Support/Operations role at its Chennai office. Freshers and experienced candidates are welcome. Strong English communication is essential, with Hindi & Tamil or Malayalam & Tamil knowledge considered an advantage.

Basic computer skills and willingness to work in rotational shifts are required. The role involves handling customer queries via calls or banking operations, monitoring and investigating credit card fraud, maintaining records, and ensuring compliance

Qualifications

• Freshers and experienced candidates are welcome to apply.
• Good communication skills in English.
• Knowledge of Hindi & Tamil or Malayalam & Tamil will be an added advantage (based on the process).
• Basic computer knowledge and attention to detail.
• Willing to work in rotational shifts (as applicable).

Responsibilities

• Handle customer queries through calls or banking operations.
• Monitor and investigate credit card fraud transactions.
• Analyze fraud alerts and take appropriate action.
• Maintain accurate records and follow compliance guidelines.
• Coordinate with internal teams to ensure timely issue resolution.
• Deliver quality customer service while meeting process targets.

Skills

English communication

Hindi & Tamil or Malayalam & Tamil

Education

Bachelor's degree

Tools

Basic computer skills

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• Handle customer queries through calls or banking operations.
• Monitor and investigate credit card fraud transactions.
• Analyze fraud alerts and take appropriate action.
• Maintain accurate records and follow compliance guidelines.
• Coordinate with internal teams to ensure timely issue resolution.
• Deliver quality customer service while meeting process targets.

Responsibilities

Any Bachelor's Degree.

• Freshers and experienced candidates are welcome to apply.
• Good communication skills in English.
• Knowledge of Hindi & Tamil or Malayalam & Tamil will be an added advantage (based on the process).
• Basic computer knowledge and attention to detail.
• Willing to work in rotational shifts (as applicable).

Qualifications

Any Bachelor's Degree.

• Freshers and experienced candidates are welcome to apply.
• Good communication skills in English.
• Knowledge of Hindi & Tamil or Malayalam & Tamil will be an added advantage (based on the process).
• Basic computer knowledge and attention to detail.
• Willing to work in rotational shifts (as applicable).

Job Info

• Job Identification 266677
• Job Category Customer Support/Operations | BPM