Apprentice Customer Care

Digitide; Bengaluru; On-site; INR 180,000 - 240,000; Part time

Job summary

Digitide in Bengaluru, Karnataka is seeking an Apprentice Customer Care representative to join our team. You will deliver an outstanding customer experience, handle inquiries, and resolve issues while developing communication, problem-solving, and service skills.

This role offers a strong learning environment with mentorship, exposure to CRM systems and data privacy practices, and opportunities to contribute to process improvements.

Qualifications

• Excellent communication skills, both verbal and written.
• Willingness to learn and adapt to new processes and technologies.
• Proactive problem-solving and customer-centric approach.
• Ability to work effectively in a team environment.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer complaints and ensure their satisfaction.
• Maintain a positive and professional attitude at all times.
• Collaborate with the team to improve customer service processes.
• Document and update customer records and information.
• Stay updated with product knowledge and company policies.
• Provide feedback and suggestions to enhance customer care strategies.
• Assist in training and mentoring new team members.
• Ensure compliance with data privacy and security regulations.

Skills

Communication skills

Customer focus

CRM familiarity

Teamwork

Detail oriented

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your primary focus will be on delivering an outstanding customer experience, ensuring their needs are met, and resolving any queries or issues they may have. This role offers a great learning environment, where you can develop your communication, problem-solving, and customer service skills.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer complaints and ensure their satisfaction.
• Maintain a positive and professional attitude at all times.
• Collaborate with the team to improve customer service processes.
• Document and update customer records and information.
• Stay updated with product knowledge and company policies.
• Provide feedback and suggestions to enhance customer care strategies.
• Assist in training and mentoring new team members.
• Ensure compliance with data privacy and security regulations.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a team environment.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI industry is preferred.
• Willingness to learn and adapt to new processes and technologies.
• Attention to detail and excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 266543
• Job Category Customer Support/Operations | BPM