Appointment Specialist

Suraasa; Dadri; On-site; INR 279,000 - 468,720; Full time

Job summary

At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.

You will set up qualified meetings, cold call prospects, build product understanding, track leads in CRM, and help move opportunities to senior counsellors. This role requires 1 year in education, 60% CGPA, and strong English communication, with a six-day, in-office work week.

Qualifications

• Minimum 1 year of experience in the Education industry (ed-tech, counselling, etc).
• Minimum 60% aggregate or equivalent CGPA in academics.
• Excellent verbal communication skills, strong conversationalist, and well-versed in English.
• Strong negotiation and objection handling skills with the ability to work within deadlines.
• Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude.

Responsibilities

• Setup qualified meetings via tele-calling for our closers.
• Cold call prospective clients and increase mass reach out via tele calling.
• Build a thorough technical understanding of our products and help potential customers understand what we have to offer through effective articulation.
• Engage with potential customers, identify key pain points, provide counselling to certain segments, and refer qualified leads to appropriate senior counsellors.
• Maintain excellent and supportive rapport with all leads, and improve show-up rates in the counselling sessions.
• Follow up post-sale to collect feedback, ensure customer satisfaction and gain referrals.
• Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies.
• Use CRM to track leads daily and manage pipeline.
• Achieve monthly targets and unlock fast growth opportunities.

Skills

Verbal communication

English proficiency

Negotiation

CRM / pipeline management

Team collaboration

Education

Undergraduate degree

Tools

CRM software

MS Office

Google Docs

Job description

At Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities.

Key Accountability & Responsibilities Role:

• Setup qualified meetings via tele-calling for our closers
• Cold call prospective clients and increase mass reach out viatele calling
• Build a thorough technical understanding of our products andhelp potential customers understand what we have to offerthrough effective articulation
• Engage with potential customers, identify key pain points,provide counselling to certain segments, and refer qualified leadsto appropriate senior counsellors
• Maintain excellent and supportive rapport with all leads, and improve show-up rates in the counselling sessions
• Follow up post-sale to collect feedback, ensure customersatisfaction and gain referrals
• Stay on top of market trends and participate in brainstormingsessions with the sales team to come up with new growth strategies
• Use CRM to track leads daily and manage pipeline
• Achieve monthly targets and unlock fast growth opportunities

Requirements

Qualification Criteria

• Minimum 1 year of experience in the Education industry (ed-tech, counselling, etc)
• Minimum 60% aggregate or equivalent CGPA in academics
• Excellent verbal communication skills, strongconversationalist, and well-versed in English
• Strong negotiation and objection handling skills with theability to work within deadlines
• Ability to work independently and as a part of a team whilealways maintaining a professional, client-oriented attitude
• Proficient with Microsoft Office / Google Docs. AdditionalRequirements
• This is a work-from-office role, with 6-day working week.
• Integrity, professionalism, team collaboration, and fulldedication/availability during the assigned working hours areparamount
• Keep company work & data 100% secure and not visible to anyother but the employee

What You’ll Need to Succeed

• Strong command of spoken and written English with cleararticulation and confident communication, including an ability toconverse with prospects through Calls and Video Calls, as well asvia Email and Instant Messaging platforms.
• High general intelligence with the ability to understand andexplain Suraasa’s offerings, learner needs, and the value proposition.
• A self-assured, articulate approach to sharing one’s ownexperiences, background, and ideas.
• Emotional resilience and calmness in handling pressuresituations or objections during conversations.
• Logical thinking and the ability to structure compellingnarratives that align with learner motivations.
• Evidence of being a fast learner — whether through masteringtools, sales processes, or product understanding.