Application Support Specialist - Digital & IT Application Operations

Linde Engineering; Vadodara; On-site; INR 420,000 - 640,000; Full time

Job summary

Linde Engineering seeks an experienced team contributor to independently handle standard technical, functional or operational assignments and support more complex work under guidance.

You will participate in testing, deployment, monitoring and documentation, while collaborating with colleagues and support teams to resolve incidents and drive improvements.

Qualifications

• Bachelor’s degree or diploma in a technical field.
• 2 to 5 years of relevant experience.
• Experience with Documentum, Supplier Connect, JIRA or DevOps is desirable.
• OpenText Documentum experience is a plus.

Responsibilities

• Test, deploy or support assigned components within agreed timelines.
• Resolve standard incidents and service requests.
• Coordinate with colleagues, users and support teams.
• Contribute to small enhancements and automation initiatives.

Education

Bachelor’s degree or diploma in a technical field

2 to 5 years of relevant experience

OpenText Documentum knowledge

Tools

Documentum

Supplier Connect

JIRA

DevOps

Job description

Role Definition

An experienced team contributor who independently handles standard technical, functional or operational assignments and supports more complex work under guidance.

Key Responsibilities

Work execution

• Test, deploy or support assigned components.
• Complete standard assignments within agreed timelines and quality standards.
• Follow approved processes, technical standards and security requirements.
• Maintain accurate work records and technical documentation.

Support and operations

• Resolve standard incidents and service requests.
• Perform monitoring, maintenance, testing and administrative activities.
• Escalate complex or high-risk issues with appropriate diagnostic information.
• Participate in user training, releases, upgrades and planned maintenance.

Collaboration

• Coordinate with colleagues, users and support teams.
• Participate in project meetings, reviews and improvement activities.
• Share lessons learned and update knowledge articles.

Additional Responsibilities

• Contribute to small enhancements and automation initiatives.
• Assist with data preparation, testing and deployment activities.
• Participate in user-support and training sessions.
• Contribute to problem investigations under guidance.

Education And Experience

• Bachelor’s degree, diploma, relevant technical qualification or equivalent professional experience.
• Normally 2 to 5 years of relevant experience.
• Experience in working with tools like Documentum, Supplier Connect, JIRA, DevOps is desired.
• OpenText Documentum experience is added as advantage