Senior Support Engineer

Michelin; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Michelin in India (Maharashtra) is seeking a proactive Application Support Analyst with 3-5 years of production and application support experience. You will troubleshoot production issues, resolve incidents, and improve service delivery using Java, Angular, Kubernetes, ITIL processes, and Generative AI technologies.

You will monitor deployments on Kubernetes, coordinate with DevOps and development teams, assist with change and problem management, and contribute to knowledge bases and runbooks

Qualifications

• 3-5 years of experience in Application/Production Support.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Strong knowledge of Incident Management, Change Management, Problem Management.
• Hands-on experience with Java, Angular, and Kubernetes.
• Experience supporting microservices-based and containerized applications.
• Knowledge of REST APIs, SQL, and application troubleshooting.
• Experience with ServiceNow, Jira, or similar ITSM tools.
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Manage and resolve incidents, service requests, and production issues following ITIL processes.
• Support and troubleshoot applications built using Java and Angular.
• Monitor and support applications deployed on Kubernetes (K8s) environments.
• Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
• Support Change and Problem Management activities, releases, deployments, and environment maintenance.
• Troubleshoot APIs, microservices, databases, and containerized applications.
• Monitor application logs, health, performance, and availability using monitoring tools.
• Maintain knowledge articles, runbooks, and support documentation.
• Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
• Participate in on‑call support and major incident management activities.

Skills

Application & Production Support

Java (Core Java, Spring Boot)

Angular

Kubernetes (K8s) & Docker

SQL & Database Querying

Incident, Change & Problem Management

Logs monitoring using OTEL and Grafana

ServiceNow / Jira

CI/CD & Release Support

Generative AI, Copilot, ChatGPT

Education

Bachelor’s degree in Computer Science / IT / Engineering

Tools

ServiceNow

Jira

Job description

Application Support Analyst (3-5 Years Experience)

Mission

Ensure the reliability, availability, and performance of enterprise applications by providing effective production support, incident resolution, and continuous service improvement.

Leverage Java, Angular, Kubernetes, and Generative AI technologies while adhering to ITIL best practices.

Job Summary

We are seeking a proactive Application Support Analyst with 3-5 years of experience in production and application support. The ideal candidate will have strong expertise in Java, Angular, Kubernetes, ITIL processes, and Generative AI technologies to support business‑critical applications, troubleshoot production issues, drive operational excellence, and improve service delivery.

Key Responsibilities

• Manage and resolve incidents, service requests, and production issues following ITIL processes.
• Support and troubleshoot applications built using Java and Angular.
• Monitor and support applications deployed on Kubernetes (K8s) environments.
• Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
• Support Change and Problem Management activities, releases, deployments, and environment maintenance.
• Troubleshoot APIs, microservices, databases, and containerized applications.
• Monitor application logs, health, performance, and availability using monitoring tools.
• Maintain knowledge articles, runbooks, and support documentation.
• Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
• Participate in on‑call support and major incident management activities.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 3-5 years of experience in Application/Production Support.
• Strong knowledge of Incident Management, Change Management, Problem Management
• Hands‑on experience with Java, Angular, and Kubernetes.
• Experience supporting microservices‑based and containerized applications.
• Knowledge of REST APIs, SQL, and application troubleshooting.
• Experience with ServiceNow, Jira, or similar ITSM tools.
• Strong analytical, communication, and problem‑solving skills.

Skills Technical Skills

• Application & Production Support
• Java (Core Java, Spring Boot)
• Angular
• Kubernetes (K8s) & Docker
• SQL & Database Querying
• Incident, Change & Problem Management
• Logs monitoring using OTEL and Grafana
• ServiceNow / Jira
• CI/CD & Release Support
• Generative AI, Copilot, ChatGPT

AI-driven Support Automation Soft Skills

• Problem Solving
• Stakeholder Management
• Communication & Collaboration
• Customer Focus
• Continuous Learning Preferred
• ITIL Foundation Certification.
• Experience supporting Java‑based microservices and Angular applications in production environments.
• Exposure to AI platforms.
• Experience with DevOps and Agile/Scrum environments.
• Basic scripting knowledge (Shell).