Support Lead

DMart; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DMart in Tamil Nadu is seeking a Senior Application/Production Support Lead with 6-9 years of experience, including at least 2 years leading production support teams. You will oversee production troubleshooting for Java or Golang applications, and manage incident handling across distributed systems.

You will drive RCA, continuous improvement, automation, and proactive issue prevention, mentor teams, and collaborate with cross-functional stakeholders to ensure availability and service quality.

Qualifications

• 6-9 years of experience in Application/Production Support with at least 2 years leading teams.
• Strong understanding of Java or Golang applications for production troubleshooting.
• Expertise in SQL/NoSQL database troubleshooting.
• Good knowledge of Linux/Unix environments.
• Experience with REST APIs, Microservices, and distributed systems.
• Hands-on with monitoring/log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace).
• Experience with Jira, ServiceNow or similar ticketing platforms.
• Strong ITIL incident, problem, change, release and major incident management.

Responsibilities

• Experience in production deployments, upgrades, performance optimization, and operational improvement.
• Drive RCA, continuous improvement, automation, and proactive issue prevention.
• Lead, mentor, and manage cross-functional teams, with strong stakeholder collaboration.
• Exhibit excellent communication, analytical and decision-making during critical incidents.
• Maintain ownership and accountability for application availability, stability and service quality.
• Excellent stakeholder management, communication and leadership.

Skills

Production support leadership

Java

Golang

SQL/NoSQL troubleshooting

Linux/Unix

REST APIs & Microservices

Monitoring tools

Jira & ServiceNow

ITIL incident management

RCA & continuous improvement

Stakeholder management

Communication & problem solving

Ownership & accountability

Team mentoring

Cross-functional collaboration

Incident, Change, Release management

Tools

Docker

Kubernetes

CI/CD pipelines

Grafana

Kibana

Splunk

ELK

AppDynamics

Dynatrace

Job description

Required Skills

• 6-9 years of experience in Application/Production Support with at least 2 years of experience leading production support teams.
• Strong understanding of Java or Golang applications for production troubleshooting and issue analysis.
• Strong expertise in SQ/No-SQL database troubleshooting.
• Good knowledge of Linux/Unix environments.
• Experience with REST APIs, Microservices, and distributed systems.
• Hands-on experience with monitoring and log analysis tools (Grafana, Kibana, Splunk, ELK, AppDynamics, Dynatrace, etc.).
• Experience with Jira, ServiceNow, or similar ticketing platforms.
• Strong understanding of Incident, Problem, Change, Release, and Major Incident Management.

Experience in production deployments, application/component upgrades, performance optimization, and operational improvement initiatives.

Demonstrated ability to drive RCA, continuous improvement, automation, and proactive issue prevention.

Strong team leadership, mentoring, stakeholder management, and cross-functional collaboration skills.

Excellent communication, analytical, problem-solving, and decision-making abilities, with the ability to lead during critical production incidents.

Strong sense of ownership and accountability for application availability, stability, and service quality.

• Excellent stakeholder management, communication, and leadership skills. Strong analytical and decision-making capabilities.

Good to Have

• Experience with Redis, Kafka, or messaging platforms.
• Exposure to Google Cloud Platform (GCP) or AWS.
• Experience with Docker, Kubernetes, and CI/CD pipelines.
• ITIL Foundation Certification.
• Experience supporting Retail, Supply Chain, Warehouse Management, or Enterprise Applications.