Application Support Executive - Powai

Hiranandani Financial Services; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Hiranandani Financial Services in Mumbai, India seeks a disciplined project implementation lead to plan and oversee LOS and LMS system deployments, ensuring end-to-end integration with project goals.

You will coordinate with vendors and business users, define requirements, and drive BRD/FSD development, while providing ongoing application support and proactive performance improvements to ensure a seamless user experience.

Responsibilities

• Plan and oversee the implementation of LOS and LMS systems, ensuring end-to-end integration and alignment with project objectives.
• Coordinate with stakeholders and vendors to define project requirements, scope, timelines, and deliverables.
• Collaborate with technical teams to integrate applications like FinnOne, Omnifin, and Karza APIs.
• Drive the preparation of BRDs and FSDs to capture system requirements and design.
• Provide application support for LOS and LMS systems, serving as a primary point of contact for business users.
• Ensure timely incident resolution, problem analysis, and troubleshooting to maintain system availability and functionality.
• Monitor system performance, identify areas for improvement, and implement proactive measures to enhance stability and user experience.
• Collaborate with stakeholders, business users, project managers, and vendors, to understand requirements, expectations, and project objectives.
• Facilitate effective communication and coordination between cross-functional teams involved in the implementation process.
• Provide regular updates on project progress, risks, and issues to stakeholders, fostering transparency.

Job description

• Plan and oversee the implementation of LOS and LMS systems, ensuring end-to-end integration and alignment with project objectives.
• Coordinate with stakeholders and vendors to define project requirements, scope, timelines, and deliverables.
• Collaborate with technical teams to integrate applications like FinnOne, Omnifin, and Karza APIs.
• Drive the preparation of Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) to capture system requirements and design.
• Provide application support for LOS and LMS systems, serving as a primary point of contact for business users.
• Ensure timely incident resolution, problem analysis, and troubleshooting to maintain system availability and functionality.
• Monitor system performance, identify areas for improvement, and implement proactive measures to enhance system stability and user experience.
• Collaborate with stakeholders, such as business users, project managers, and vendors, to understand requirements, expectations, and project objectives.
• Facilitate effective communication and coordination between cross-functional teams involved in the implementation process.
• Provide regular updates on project progress, risks, and issues to stakeholders, managing expectations and fostering transparency.