Sr. Application Support (LMS-FinnOne)

Birla Carbon; Thane; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Birla Carbon in Thane is looking for a Senior Application Support professional to lead the support team responsible for the stability and availability of non-core applications. Your role will involve ensuring 99%+ uptime and timely incident resolution while collaborating closely with engineering and business teams.

The ideal candidate will have experience in incident management, proactive monitoring, and team leadership. Responsibilities also include managing DR readiness and API performance.

Qualifications

• Experience in leading application support teams.
• Strong understanding of incident resolution and uptime management.
• Proficient in proactive monitoring and reporting.

Responsibilities

• Lead the L1/L2/L3 support team for application stability.
• Ensure timely incident resolution and monitor application performance.
• Maintain high uptime rate for non-core applications.

Skills

Application Support

Incident Management

Team Leadership

Monitoring & Reliability

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Sr. Application Support (LMS-FinnOne)

Location: India Maharashtra G-Corp Tech Park, Thane

Job Description

• Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
• Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
• Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Key Result Areas

Supporting Actions

Application Uptime & Reliability

• Maintain ≥99% uptime for non-core applications
• Daily health checks, proactive alerting
• Zero unplanned outages
• ≥98% successful EOD/BOD jobs
• Publish job status reports
• Reduce batch failures by ≥20% YoY

Incident & Problem Management

• ≥95% incidents resolved within SLA
• MTTR reduction by ≥20%
• Zero repeat incidents through preventive actions

DR / BCP Readiness

• 100% DR drill success
• Errorfree switchover/fallback
• DR documentation updated quarterly

API/Gateway Performance

• API gateway success rate >98%
• Monitor latency, timeouts, circuit breaker events
• Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

• Daily task allocation & monitoring
• Weekly RCA reviews, training & capability building
• Positive stakeholder satisfaction (≥4.3/5)

Release Readiness & Change Governance

• 100% pre/postdeployment validations
• Change success rate ≥98%
• CAB / documentation compliance