APPLICATION SUPPORT EXECUTIVE

Digitide; Thane; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is seeking an Application Support Executive to join our customer care team. You will be the backbone of client interactions, handling inquiries, troubleshooting issues, and providing timely, accurate information.

This role supports back-office operations and contributes to overall customer satisfaction. Your responsibilities include documenting issues, collaborating with cross-functional teams, and maintaining data privacy while delivering excellent service.

Qualifications

• Experience in customer support or help desk role (1–2 years).
• Strong communication skills, verbal and written.
• Ability to explain complex concepts simply.
• Proficiency with CRM systems and customer engagement tools.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Troubleshoot and resolve technical issues related to our products and services.
• Maintain high customer satisfaction through positive interactions.
• Document and escalate complex issues to the appropriate teams.
• Collaborate with cross-functional teams to improve support processes.
• Stay updated with product knowledge and industry trends.

Skills

Customer service

Communication skills

Problem solving

CRM proficiency

Data privacy awareness

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Communication tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Application Support Executive, you will be the backbone of our customer care team, ensuring a seamless experience for our clients. Your primary focus will be to handle customer inquiries, troubleshoot issues, and provide timely and accurate information. You will be the first point of contact for customers, building and maintaining positive relationships, and ensuring their satisfaction. This role is an integral part of our back-office operations, contributing to the overall success of the company.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Troubleshoot and resolve technical issues related to our products and services.
• Maintain a high level of customer satisfaction by ensuring a positive and professional interaction.
• Document and elevate complex issues to the appropriate teams for further assistance.
• Collaborate with cross-functional teams to gather feedback and improve customer support processes.
• Stay updated with product knowledge and industry trends to provide relevant information to customers.
• Ensure data privacy and security by adhering to company policies and guidelines.
• Maintain accurate records of customer interactions and provide regular reports.
• Assist in training and mentoring new team members on customer support best practices.
• Actively participate in team meetings and contribute to continuous improvement initiatives.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• 1-2 years of experience in a customer support or help desk role, preferably in a back-office environment.
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using various communication tools and customer relationship management systems.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and positive attitude, with a focus on delivering exceptional customer service.
• Basic knowledge of computer systems and software applications.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.

Job Info

• Job Identification 270679