Servicenow Developer-ITSM

NR Consulting; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

NR Consulting is seeking an Application Support Engineer to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation and efficiency within critical business systems. You will troubleshoot incidents, collaborate with multiple teams, and document solutions to foster continuous improvement.

The role emphasizes AI-powered enterprise support, proactive maintenance, and knowledge-sharing to enhance reliability and performance across

Qualifications

• 15 years of full-time education required.
• Minimum 3 years of experience in ServiceNow IT Service Management.
• Minimum 5 years of overall professional experience.
• Familiarity with ITIL framework and service management practices.

Responsibilities

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges.
• Expected to perform independently and become an SME.
• Active participation in team discussions and collaboration with stakeholders.
• Provide solutions to work-related problems and contribute to best practices for application support.
• Engage in regular communication with stakeholders to understand needs and provide timely updates on issue resolution.

Skills

ServiceNow ITSM

Generative AI

Agentic AI

Education

15 years full time education

Job description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

SSeeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.
AI POWERED TECH TALENT

Roles & Responsibilities:

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

Professional & Technical Skills:

• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.
• Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• A 15 years full time education is required.