Application Support Engineer

Cloudxtreme; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Cloudxtreme is seeking an Application Support Engineer to act as a subject matter expert in ServiceNow GRC, collaborating with multiple teams to troubleshoot and resolve issues across critical business systems. The role focuses on monitoring performance, addressing potential incidents, and driving efficient problem resolution to maintain smooth operations.

You will participate in knowledge sharing and contribute to key decisions while ensuring adherence to risk management frameworks and ITSM

Qualifications

• Must Have: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).
• Strong understanding of risk management frameworks and compliance standards.
• Experience with incident management and problem resolution processes.
• Familiarity with IT service management best practices.
• Ability to analyze and interpret data to inform decision-making.

Responsibilities

• SME for ServiceNow GRC across business systems.
• Collaborate with teams to troubleshoot and resolve issues.
• Monitor and address system performance to prevent incidents.
• Contribute to key decisions and knowledge sharing sessions.
• Provide solutions to problems for immediate and cross-team teams.

Skills

ServiceNow GRC

Incident management

ITSM best practices

Data analysis

Education

15 years of formal education

Tools

ServiceNow

Job description

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).
• Strong understanding of risk management frameworks and compliance standards.
• Experience with incident management and problem resolution processes.
• Familiarity with IT service management best practices.
• Ability to analyze and interpret data to inform decision-making.

Additional Information

• The candidate should have minimum 7.5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).
• This position is based at our Pune office.
• A 15 years full time education is required.