Application Support Engineer

Accenture; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

Accenture in Mumbai is seeking an Application Support Engineer to diagnose and resolve issues across critical business systems, ensuring smooth operation and high availability. The role emphasizes proactive monitoring, collaboration with cross-functional teams, and clear communication with technical and non-technical stakeholders.

The ideal candidate has 0-2 years of experience in Program Control Services, strong analytical skills, and the ability to adapt quickly in a fast-paced environment

Qualifications

• Must have skills: Proficiency in Program Control Services.
• Strong analytical and troubleshooting abilities to diagnose software issues.
• Familiarity with monitoring tools to track system health.
• Ability to communicate technical information to diverse stakeholders.
• Experience in fast-paced environments requiring quick adaptation.

Responsibilities

• Build knowledge and support the team.
• Participate in problem solving discussions.
• Document issues and resolutions to enhance the knowledge base.
• Collaborate with cross-functional teams to resolve complex problems.
• Monitor system performance and report anomalies for timely intervention.
• Support junior team members with guidance.
• Contribute to continuous improvement of support processes.

Skills

Program Control Services

Education

15 years full time education

Job description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Program Control Services

Good to have skills :

NA

Minimum 0-2 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary :

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring and collaboration with different teams to maintain system stability and support business continuity in a dynamic environment.

Roles & Responsibilities :

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in documenting issues and resolutions to enhance team knowledge base.
• Collaborate with cross-functional teams to elevate and resolve complex problems.
• Monitor system performance and report anomalies to ensure timely intervention.
• Support junior team members by sharing insights and providing guidance.
• Contribute to continuous improvement initiatives aimed at optimizing support processes.

Professional & Technical Skills :

• Must To Have Skills: Proficiency in Program Control Services.
• Strong analytical and troubleshooting abilities to diagnose software issues effectively.
• Familiarity with monitoring tools and techniques to track system health.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Experience working in fast-paced environments requiring quick adaptation and problem resolution.

Additional Information :

• The candidate should have minimum 0-2 years of experience in Program Control Services.
• This position is based at our Mumbai office.
• A 15 years full time education is required.

Equal Employment Opportunity Statement :

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.