Application Support Engineer

Accenture in India; Kolkata District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Accenture in India seeks an Application Support Engineer in Kolkata. Your role will involve acting as software detectives, identifying and resolving issues within critical business systems. You must collaborate with various teams to ensure smooth application operation and implement solutions to enhance performance.

Required are a minimum of 3 years of experience in Oracle Engagement Cloud - Service and a strong background in analytical and problem-solving skills.

Qualifications

• Minimum of 3 years of experience required in Oracle Engagement Cloud - Service.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Familiarity with database management and SQL for data retrieval and manipulation.

Responsibilities

• Act as software detectives, solving issues within critical business systems.
• Perform independently and contribute as a Subject Matter Expert (SME).
• Assist in documentation of processes and solutions to enhance team knowledge.

Skills

Oracle Engagement Cloud - Service

Analytical skills

Problem-solving skills

Database management

SQL

Education

15 years full time education

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must Have Skills

• Oracle Engagement Cloud - Service

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring the smooth operation of applications, and implementing solutions that enhance system performance and user experience. You will engage with stakeholders to understand their needs and provide timely support, contributing to the overall efficiency of business processes.

Minimum Experience

3 years required.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with system integration and data migration processes.
• Familiarity with database management and SQL for data retrieval and manipulation.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Additional Information

• The candidate should have minimum 3 years of experience in Oracle Engagement Cloud - Service.
• This position is based at our Kolkata office.
• A 15 years full time education is required.