Application Support Engineer

Accenture Infrastructure and Capital Projects, LLC; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture is seeking an Application Support Engineer in Gurugram to act as a software detective, proactively identifying and resolving issues across critical business systems. The role emphasizes strong ServiceNow ITSM expertise and collaboration with cross-functional teams to maintain system stability and performance.

With at least 7.5 years of experience, you will mentor juniors, drive incident/problem/change processes, and develop documentation to share best practices.

Qualifications

• Must Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in troubleshooting and resolving complex issues in enterprise IT environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with configuration management and service catalog management in ServiceNow.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Develop and maintain documentation related to system issues, resolutions, and best practices.

Skills

ServiceNow ITSM

Education

15 years full time education

Job description

• Project Role : Application Support Engineer
• Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Must have skills : ServiceNow IT Service Management (ITSM)
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Develop and maintain documentation related to system issues, resolutions, and best practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in troubleshooting and resolving complex issues in enterprise IT environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with configuration management and service catalog management in ServiceNow.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.