Application Support Engineer

Tata Consultancy Services; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services in Mumbai is seeking a Java Production Support Engineer (L2/L3) with 3-5 years of experience to support J2EE and microservices applications on-site. The role involves incident triage, health monitoring, and data analysis using Oracle and DB2, along with deployment support and change management.

The ideal candidate will have strong SQL skills, familiarity with UNIX/Linux, and experience with ITIL processes.

Qualifications

• 3-5 years of production support experience.
• Hands-on with J2EE and microservices.
• Proficient in Oracle and DB2 and SQL troubleshooting.
• Unix/Linux administration knowledge.
• Familiar with ITIL incident, problem, and change processes.

Responsibilities

• Provide Level 2 support for J2EE and Microservices applications.
• Perform incident triage, impact analysis, and resolution within SLAs.
• Monitor application health, alerts, batch jobs, and services.
• Analyze application, API, and middleware logs.
• Perform data analysis using Oracle and DB2.
• Support production releases and configuration changes.
• Document known issues, workarounds, and resolutions.
• Participate in shift handovers and stakeholder communication.
• Act as escalation point for complex production issues.
• Perform in-depth root cause analysis and implement permanent fixes.
• Debug J2EE and Microservices application components.
• Work with development teams on code-level fixes and optimizations.
• Analyze database performance issues (locks, deadlocks, slow queries).
• Support Sev-1 and Sev-2 incidents and post-incident reviews.
• Drive automation, monitoring improvements, and stability initiatives.
• Mentor L2 team members and support knowledge sharing.

Skills

J2EE

Spring

Spring Boot

Microservices

REST APIs

Oracle DB

DB2

SQL

Unix/Linux

ServiceNow

Jira

Splunk

ELK

CI/CD

ITIL

Tools

ServiceNow

Jira

Splunk

ELK

CI/CD

ITIL

Job description

Role: Java Production Support Engineer-L2/L3

Experience: 3-5 Years

Location: Mumbai

Skillset:

• J2EE (Spring, Spring Boot)
• Microservices architecture
• RESTful APIs
• Oracle and DB2 databases
• Strong SQL troubleshooting skills
• Unix / Linux operating systems

Tools & Processes

• Ticketing tools: ServiceNow / Jira
• Log monitoring: Splunk / ELK (Preferred)
• CI/CD deployment support exposure
• ITIL Incident, Problem, and Change Management

Domain Experience (Preferred)

• BFSI / Banking / Financial Services experience

Responsibilities:

L2 Production Support Responsibilities

• Provide Level 2 support for J2EE and Microservices applications
• Perform incident triage, impact analysis, and resolution within SLAs
• Monitor application health, alerts, batch jobs, and services
• Analyze application, API, and middleware logs
• Perform data analysis using Oracle and DB2
• Support production releases and configuration changes
• Document known issues, workarounds, and resolutions
• Participate in shift handovers and stakeholder communication

L3 Production Support Responsibilities

• Act as escalation point for complex production issues
• Perform in-depth root cause analysis and implement permanent fixes
• Debug J2EE and Microservices application components
• Work with development teams on code-level fixes and optimizations
• Analyze database performance issues (locks, deadlocks, slow queries)
• Support Sev-1 and Sev-2 incidents and post-incident reviews
• Drive automation, monitoring improvements, and stability initiatives
• Mentor L2 team members and support knowledge sharing