Application Support Engineer

Sdettech; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Sdettech is looking for an experienced Application Support Engineer located in Dadri, Uttar Pradesh, to ensure the smooth functioning of eCommerce applications. The role includes managing incidents, performing root cause analysis, and ensuring system reliability.

The ideal candidate will have 5-6 years of experience in Application Support, particularly in the eCommerce domain, and strong problem-solving skills to support operational excellence.

Qualifications

• 5 to 6 years of experience in Application Support, specifically in the eCommerce domain.
• Proven ability to manage incidents and perform problem resolution.
• Strong communication and problem-solving skills.

Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Manage incidents, problem resolution, and ensure timely service restoration.
• Investigate production issues, perform root cause analysis, and implement fixes.
• Coordinate with development, infrastructure, and business teams.
• Monitor application health and ensure SLA compliance.
• Create RCA reports and maintain documentation.
• Continuously improve support processes and system stability.

Skills

Application Support / Production Support

Incident management

REST APIs

API testing tools (Postman)

JSON and XML data formats

Application monitoring

Log analysis

Job description

Background

The Application Support Engineer will work closely with business, development, and infrastructure teams to ensure smooth functioning of eCommerce applications. The role involves handling production issues, performing root cause analysis, ensuring SLA adherence, and maintaining system reliability. Strong communication and problem‑solving skills are required to manage critical incidents and support operational excellence.

Experience

5 to 6 years

Mandatory Skills

• Proven experience in Application Support / Production Support
• Entire relevant experience must be in the eCommerce domain
• Hands‑on experience in incident management and problem resolution
• Strong understanding of REST APIs and API testing tools (Postman)
• Experience working with JSON and XML data formats
• Experience in application monitoring and log analysis.

Key Responsibilities

• Provide L2/L3 production support for business‑critical applications
• Manage incidents, problem resolution, and ensure timely service restoration
• Investigate production issues, perform root cause analysis, and implement fixes
• Coordinate with development, infrastructure, and business teams
• Monitor application health and ensure SLA compliance
• Create RCA reports, knowledge base articles, and maintain documentation
• Continuously improve support processes and system stability

Optional Skills

• Experience with eCommerce platforms and workflows
• Exposure to cloud environments (AWS/Azure/GCP)
• Knowledge of automation or scripting for support tasks