Application/Production Support Engineer(SQL, Bash, Log Analysis)

ZF; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ZF in Chennai, India, is seeking an Application/Production Support Engineer to manage data onboarding pipelines and resolve L2 ingestion issues. You will coordinate onboarding for fleets, devices, and configurations to meet SLA targets.

The role requires strong SQL and data-management skills, plus experience with master data tools. You will document processes, create templates, and support product teams to drive improvements. European shifts may be required.

Qualifications

• BE/BTech in Engineering required.
• 4–8 years of experience in Application/Production Support using SQL Server.
• Experience with data onboarding, data validation, and ETL workflows.

Responsibilities

• Onboarding customer fleets (vehicles, devices, configurations) into platform within SLA.
• Troubleshoot and resolve L2 data ingestion and SQL issues within SLA.
• Identify and implement onboarding/workflow improvements for scalability.
• Maintain onboarding documentation and SQL templates.
• Collaborate with Development/Product teams to resolve defects.

Skills

Data transformation

Root cause analysis

Process optimization

Problem solving

Education

BE/BTech in Engineering

Tools

SQL Server

Profisee

Informatica MDM

Jira

Confluence

MS Office

MS Teams

SAP

Salesforce

Job description

Job Summary

What you can look forward as Application/Production Support Engineer:

Responsibilities

• Data Onboarding Excellence
  • Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
  • Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support & Issue Resolution
  • Resolution of complex L2 data ingestion and SQL issues within defined SLA
  • Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement & Scalability
  • Identification and elimination of recurring onboarding/data issues (root cause driven)
  • Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation & Knowledge Management
  • Uptodate onboarding documentation, troubleshooting guides, and SQL templates
  • Structured knowledge base enabling faster resolution and onboarding
• CrossFunctional Collaboration
  • Clear escalation and resolution of product defects with Development/Product teams
  • Feedback loops translating customer/data issues into product improvements

Your profile

• Bachelor degree in Engineering Domian(BE/BTECH)/Ang degree with Min 4-8 Yrs in Application/Production Support Engineer using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
  • Master data management systems such as SQL server, Profisee, and Informatica MDM.
  • Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
  • Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
  • Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solutionoriented with capability to challenge existing processes and propose optimizations