Application Managed Support L2

Acesoft Labs; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Acesoft Labs is hiring for AMS Application Managed Support L2 in Bengaluru. The role requires 4-6 years of experience in service operations and hands-on incident, problem, change, and request management.

You will train users, perform functional troubleshooting, and coordinate with multiple teams and vendors during deployments. SQL-based data corrections and rapid response to Priority 1 incidents are expected, with you serving as the main contact for service issues affecting customers and other

Qualifications

• 5+ years experience in Service Operations, preferably supporting analytic solutions/infrastructure.
• ITIL Foundation certification is required.
• Excellent coordination and stakeholder management skills.
• Experience using BMC Remedy is preferred.

Responsibilities

• Functional Consultation and User training.
• Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported.
• Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
• Functional troubleshooting.
• Data Correction using SQL scripts.
• Handle Priority 1 issues (Major Incident Management).
• Act as point of contact for all issues impacting the Service (to customer/vendors/other teams).

Skills

Incident/Problem/Change handling

Stakeholder management

Communication

Education

ITIL Foundation certified

Tools

BMC Remedy

Job description

Hi all,

We are hiring for the role AMS Application Managed Support L2

Experience: 4-6 years

Location: Bangalore

Notice Period: Immediate - 15 days Only

Role and Responsibility:

• Functional Consultation and User training.
• Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
• Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
• Functional troubleshooting
• Data Correction using SQL scripts
• Handle Priority 1 issues (Major Incident Management)
• Act as point of for all issues impacting the Service (to customer/vendors/other teams)

Minimum ITIL foundation certified

Requirements:

• Minimum 5 years experience in Service Operations preferably supporting analytic solutions/infrastructure
• Ability to adapt and learn quickly
• Excellent coordination and stakeholder management skills
• Experience using BMC remedy