AMS Consultant / Senior AMS Consultant

Bosch Group

Bengaluru

On-site

INR 1,800,000 - 2,400,000

Full time

8 days ago

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Job summary

Bosch Global Software Technologies Private Limited in Bengaluru is seeking an experienced Application Managed Services professional to lead end-to-end AMS for enterprise applications. You will ensure availability, stability and SLA adherence while handling incidents, service requests and changes across SAP, Oracle and non-SAP ecosystems.

The role emphasizes AMS transformation and automation, AI-assisted incident resolution, and strong stakeholder engagement with CIO/CTO teams and partners.

Qualifications

Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
8–15 years of relevant IT experience, preferably with significant AMS exposure.
Experience working in a large enterprise / GSI / multi-vendor environment.
Strong communication and stakeholder-management skills.
Ability to work across technology and business teams.

Responsibilities

Manage end-to-end AMS services for enterprise applications.
Ensure application availability, stability, performance and SLA adherence.
Manage incidents, service requests, problems and changes.
Drive incident reduction through root-cause analysis and preventive actions.
Monitor application health and proactively identify potential service issues.
Ensure effective transition of applications into AMS.
Coordinate with SAP, Oracle, Microsoft and other technology partners.
Participate in governance meetings.

Skills

AMS exposure

ITIL/ITSM

Stakeholder management

Communication skills

Education

Bachelor’s degree in engineering/CS/IT or equivalent

Tools

ServiceNow

Jira

BMC

Job description

Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

1. Application Managed Services

Manage end-to-end AMS services for enterprise applications.
Ensure application availability, stability, performance and SLA adherence.
Manage incidents, service requests, problems and changes.
Drive incident reduction through root-cause analysis and preventive actions.
Monitor application health and proactively identify potential service issues.
Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

Oracle E-Business Suite

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

Salesforce
MES / Manufacturing applications
Supply Chain applications
Custom Java / .NET applications

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

Automation of repetitive support activities
AI-assisted incident resolution
Automated monitoring and alerting
Self-healing / auto-remediation
Knowledge-based resolution
Chatbots / virtual support agents
Automated ticket classification and routing
Application performance analytics
Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

Application transition / KT from incumbent vendors
Due diligence and application discovery
Cloud migration-related AMS

Stakeholder Management

Work closely with CIO/CTO organizations and business stakeholders.

Coordinate with SAP, Oracle, Microsoft and other technology partners.

Manage customer escalations and service reviews.

Participate in governance meetings.

Communicate service performance, risks and improvement initiatives to senior stakeholders.

Collaborate with offshore/nearshore/onshore teams.

Qualifications

· Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
· 8–15 years of relevant IT experience, preferably with significant AMS exposure.
· Experience working in a large enterprise / GSI / multi-vendor environment.
· Strong communication and stakeholder-management skills.
· Ability to work across technology and business teams.

Experience :

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience