AMS Consultant Senior AMS Consultant

Bosch; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Bosch Global Software Technologies Private Limited is seeking a seasoned AMS professional with 8–15 years of IT experience to manage end-to-end Application Managed Services for enterprise applications, spanning SAP, Oracle, and non-SAP ecosystems. The role emphasizes automation, AI-assisted incident resolution, and transition management within a heterogeneous enterprise landscape.

You will collaborate with CIO/CTO teams, drive continual service improvement, and contribute to cloud AMS

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
• 8–15 years of relevant IT experience, preferably with significant AMS exposure.
• Experience working in a large enterprise / GSI / multi-vendor environment.
• Strong communication and stakeholder-management skills.
• Ability to work across technology and business teams.

Responsibilities

• Manage end-to-end AMS services for enterprise applications.
• Ensure application availability, stability, performance and SLA adherence.
• Manage incidents, service requests, problems and changes.
• Drive incident reduction through root-cause analysis and preventive actions.
• Monitor application health and proactively identify potential service issues.
• Ensure effective transition of applications into AMS.
• Participate in AMS Transformation & Automation initiatives.
• Collaborate with CIO/CTO organizations and business stakeholders.

Skills

AMS landscape

Global AMS engagements

ITIL / ITSM

GenAI in AMS

AIOps

ServiceNow automation

RPA / automation

Cloud AMS

SAP + non-SAP landscape

Oracle + SAP environments

Manufacturing apps

Large-scale transitions

SAP AMS / SAP Application Support

Education

Bachelor’s degree in engineering / CS / IT

Tools

ServiceNow

Jira

BMC tools

Job description

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

1. Application Managed Services

• Manage end-to-end AMS services for enterprise applications.


• Ensure application availability, stability, performance and SLA adherence.


• Manage incidents, service requests, problems and changes.


• Drive incident reduction through root-cause analysis and preventive actions.


• Monitor application health and proactively identify potential service issues.


• Ensure effective transition of applications into AMS.

2. SAP Application Support

Experience in one or more SAP areas such as:

• SAP S/4HANA


• SAP ECC


• SAP FICO


• SAP MM / SD / PP


• SAP SuccessFactors


• SAP Ariba


• SAP BW/4HANA


• SAP Basis


• SAP Integration / interfaces

Experience with SAP AMS / SAP Application Support is highly desirable.

3. Oracle Application Support

Experience across one or more:

• Oracle E-Business Suite


• Oracle Fusion Cloud


• Oracle ERP


• Oracle HCM


• Oracle SCM


• Oracle Database/application ecosystem

4. Non-SAP Application Support

Exposure to enterprise application ecosystems such as:

• Microsoft Dynamics / D365


• Salesforce


• ServiceNow


• Workday


• MES / Manufacturing applications


• PLM applications


• Supply Chain applications


• Custom Java / .NET applications


• API / Integration platforms


• Data & Analytics platforms

Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape.

AMS Transformation & Automation

A key expectation of the role is to move beyond traditional L1/L2/L3 support.

The candidate should be able to identify opportunities for:

• Automation of repetitive support activities


• AI-assisted incident resolution


• Automated monitoring and alerting


• Self-healing / auto-remediation


• Knowledge-based resolution


• Chatbots / virtual support agents


• Predictive incident management


• Automated ticket classification and routing


• Application performance analytics


• Shift-left and self-service capabilities

Experience with GenAI / AI agents / AIOps in AMS will be an advantage.

Service Management

Strong understanding of ITIL / ITSM practices including:

• Incident Management


• Problem Management


• Change Management


• Service Request Management


• Knowledge Management


• SLA / KPI management


• Major Incident Management


• Service Reporting


• Continual Service Improvement

Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable.

Transition & Transformation

The candidate will also participate in:

• Application transition / KT from incumbent vendors


• Due diligence and application discovery


• Knowledge acquisition


• Support model definition


• Runbook development


• SLA/KPI definition


• Transition planning


• Stabilization


• Continuous improvement


• Application modernization initiatives


• Cloud migration-related AMS

Stakeholder Management

• Work closely with CIO/CTO organizations and business stakeholders.


• Coordinate with SAP, Oracle, Microsoft and other technology partners.


• Manage customer escalations and service reviews.


• Participate in governance meetings.


• Communicate service performance, risks and improvement initiatives to senior stakeholders.


• Collaborate with offshore/nearshore/onshore teams.

Qualifications

Educational qualification:

• Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.


• 8–15 years of relevant IT experience, preferably with significant AMS exposure.


• Experience working in a large enterprise / GSI / multi-vendor environment.


• Strong communication and stakeholder-management skills.


• Ability to work across technology and business teams.

Experience :

8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management

Mandatory/requires Skills :

Advantageous Experience

• SAP + non-SAP integrated landscape


• Oracle + SAP environments


• Manufacturing applications


• Global AMS engagements


• Large-scale application transitions


• Cloud AMS


• AIOps


• GenAI-powered application support


• ServiceNow automation


• Process automation / RPA


• ITIL certification


• Experience in GSI / managed services organizations

Legal Entity: Bosch Global Software Technologies Private Limited

Requirements: